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The City University of New York · 2 months ago

Employee & Labor Relations Manager, Office of Facilities Operations and Emergency Response

New York, NY

Full-time

Hybrid

Mid, Senior Level

$102K/yr - $114K/yr

6+ years exp

The City University of New York (CUNY) is seeking an Employee & Labor Relations Manager to support the Office of Facilities Operations and Emergency Response. This role focuses on employee relations case management, conflict resolution, and the application of collective bargaining agreements, ensuring fair and consistent HR practices.

Higher Education

Responsibilities

Manage day-to-day employee and labor relations matters, including grievances, disciplinary actions, and separations

Conduct investigations, including intake, fact-finding, reporting, and preparation for union hearings and settlements

Provide coaching and guidance to employees and managers on workforce topics such as performance management, ethics, and workplace conduct

Contributes towards the development and attainment of short- and long-term departmental goals

Participates in the design and conduct delivery of training programs on HR and labor relations topics; recommend tailored learning solutions for performance improvement

Analyze HR metrics and trends to support decision-making and improve workplace culture

Perform special projects and related duties as assigned

Qualification

HRCISHRM certificationHR managerial experienceCollective bargaining agreementsHigher education employment lawsInvestigative report writingCustomer service excellenceAdvanced computer proficiencyConflict resolution skillsCross-cultural communicationWork ethicTeam playerCollaborative approach

Required

Bachelor's Degree and six years' related experience required

HRCI or SHRM certification

Demonstrated HR managerial experience in a unionized environment within a higher education setting

Proven ability to research, interpret, and apply collective bargaining agreements, personnel rules, and regulations

In-depth knowledge of higher education employment laws and regulations, including NYC and NYS labor contracts, public sector labor laws, and federal and state employment and labor laws and compliance requirements

Demonstrated conflict resolution and mediation skills, including experience conducting investigations, drafting investigative reports, and presenting findings

Exceptional writing, editing, note-taking, and proofreading skills, with the ability to prepare investigative reports, grievance decisions, and professional correspondence tailoring tone to varied internal/external audiences

Meticulous detail orientation and accuracy with exceptional critical analysis, research and evaluation skills

Commitment to customer service excellence with strong organizational and follow-through skills to develop and execute work plans, prioritize work, manage multiple concurrent assignments and meet deadlines in a confidential and time-sensitive office

Strong work ethic and professional poise, with the ability to maintain integrity, confidentiality, and discretion while navigating complex and sensitive organizational dynamics with diplomacy and tact

Empathetic and collegial team player fostering a positive and inclusive team culture, while supporting the success of others

Pro-active, collaborative, and adaptable approach with strong listening, facilitation, presentation, and cross-cultural communication skills to foster and nurture productive relationships with diverse internal and external stakeholders

Advanced computer proficiency, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Office 365, PeopleSoft, Workday, Applicant Tracking Systems, and virtual collaboration tools such as MS Teams, Zoom, and WebEx

Benefits

A range of health plans

Competitive retirement/pension benefits and savings plans

Tuition waivers for CUNY graduate study

Generous paid time off

The extensive academic, arts, and athletic programs on our campuses

The opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world

Company

The City University of New York

The City University of New York is the nation’s largest urban public university, a transformative engine of social mobility that is a critical component of the lifeblood of New York City.

Founded in 1847

New York, NY, US

10001+ employees