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Hilliary · 2 months ago

Field Service / Install & Repair Technician

CHOCTAW, OK, USA

Full-time

Onsite

Entry, Mid Level

1+ years exp

Hilliary is a communications company seeking a Field Service / Install & Repair Technician. The Technician will be responsible for on-site installation, repair, troubleshooting, and maintenance of telecommunications systems, while also providing excellent customer service and supporting sales initiatives.

InternetTelecommunications

Responsibilities

Install, test, splice, troubleshoot, and repair fiber optic and copper facilities, customer premise equipment, Video/CATV/DBS, Internet, and telephone services

Conduct acceptance testing on new facilities, locate/mark underground and buried lines, and repair aerial, underground, or buried cables

Perform diagnostic testing and temporary fixes pending permanent repair

Provide excellent customer service by proactively educating customers on Hilliary Communications’ products and services

Evaluate customer needs and install systems that best meet those needs

Investigate and resolve customer complaints in a timely manner

Run routine tests on telecommunications systems to ensure optimal operation

Apply troubleshooting support techniques to resolve “trouble” dispatches

Ensure safe and code-compliant wiring practices, checking for exposed or unsafe cables

Maintain accurate daily records of work orders, material usage, and timesheets

Keep detailed logs of locate requests and ensure timely completion

Use company systems (Trouble/Repair/Dispatch, Plant Records, MS Office, etc.) for accurate facility assignments and updates

Promote safety and accident prevention; attend safety meetings and comply with DOT and company safety policies

Perform routine vehicle maintenance and adhere to the Hilliary Communications Vehicle Safety Policy

Maintain a safe working environment at all times, including proper use of equipment and protective measures

Assist with maintaining inventory, stocking vehicles, and notifying supervisors when supplies are low

Provide equipment operating instructions and diagnostics as required

Participate in project teams and cross-departmental initiatives

Perform other duties as needed by Hilliary Communications

Qualification

Telecommunications experienceA+ certificationFiber optics knowledgeMS Office proficiencyTroubleshooting skillsCustomer service skillsProblem-solving skillsWork independently

Required

Must have and maintain a valid driver's license

Must adhere to Hilliary Communications' attendance guidelines to support customer obligations

Ability to climb poles and operate construction equipment

Ability to lift up to 50 lbs frequently and up to 100 lbs occasionally

Availability for on-call/standby responsibilities, overtime, and occasional travel

Preferred

1–3 years of telecommunications experience in installation, repair, or maintenance

A+ certification or equivalent networking/technical training

Knowledge of telecommunications products and services: Inside Wiring, Internet, Bonding & Grounding, Fiber Optics, PBX/Key Systems, Video/CATV/DBS, VoIP, DSL, T-1s, ISDN, and data networks

Practical knowledge of software applications: MS Outlook, MS Word, MS Excel, Databases, Plant Record Systems, Trouble/Repair/Dispatch Systems

Strong customer service, troubleshooting, and problem-solving skills

Ability to work independently, manage multiple tasks, and make timely decisions

Company

Hilliary

Hilliary is an innovative provider of ultra-fast broadband, digital cable TV, and telephone services to residential and business customers across Oklahoma.

Founded in 1958

Medicine Park, Oklahoma, USA

51-200 employees