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Event Network, LLC · 2 days ago

Help Desk Agent - San Diego (on-site)

San Diego, CA

Full-time

Onsite

New Grad, Entry Level

Event Network, LLC is seeking a Help Desk Agent to join their IT Team. In this role, you will support desktop computers and related equipment, acting as the primary point of contact for IT support within the company and ensuring efficient operations at both the Store Support Center and retail locations.

CommunitiesGiftMuseums and Historical SitesRetailShopping MallSocial Media

Responsibilities

Partner with other members of the IT/IS staff, contractors, and vendors to ensure efficient computer operations to the SSC and to the stores

Maintain professional currency on technology in use within the corporation as well as be aware of industry trends which may benefit or impact the organization

Help establish and ensure computers systems remain in service to process corporate and partner revenue streams

Provide input into the annual budget and help ensure equipment acquisitions and service expenditures conform to the budget

Responsible for answering IT Support Line calls, responding to IT tickets and e- mail, and acts as an escalation point for outsourced support vendors

Provide primary support for any computers, software, and related equipment located at the SSC, and secondary support for any computers, software, and related equipment located at the stores

Provide backup support and administration of any POS and related software located at a store location, as well as backend POS systems located at the SSC

Prepare equipment for shipment to stores by imaging computers, configuring peripherals, and fully testing to make sure all is functional before shipment

Provide backup support and administration of any phone equipment located at the SSC

Act as partner with other members of the IT/IS department, vendors, and partners to provide solutions for both the Store Support Center as well as the store locations

Support and assist with special projects and company initiatives as needed

Other duties as assigned

Qualification

Windows 10Microsoft Office 365Computer HardwareNetwork EquipmentOracle POSVerifone payment landscapeHelp Desk ExperienceTechnical SupportCustomer Service

Required

Help desk experience

Desktop Operating Systems: Windows 10, 11

Microsoft Office 365

Computer Hardware: Desktops, laptops, printers, POS peripherals

Network Equipment: Layer 3 switching/VLANs, router configuration, VPN, Firewalls, Ring Central phones

Oracle POS, Verifone payment landscape

Company

Event Network, LLC

Glassdoor3.5

OUR STORY 25 Years in Business… 100+ Iconic Destinations… Event Network, LLC is the leading retail operator for cultural attractions across North America.

Founded in 1993