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PHIZENIX · 2 months ago

Solutions Engineer - AWS Customer Experience & AI

United States

Full-time

Remote

Mid, Senior Level

$140K/yr - $150K/yr

Phizenix is seeking multiple Solutions Engineers to join their team of innovators and thought leaders. In this role, you will design and implement cutting-edge customer experience solutions using AWS services, particularly focusing on Amazon Connect and generative AI technologies.

Information Technology & Services

Responsibilities

Design and architect comprehensive customer experience solutions leveraging AWS services, particularly Amazon Connect, with a focus on integrating generative AI capabilities to enhance customer interactions

Develop proof-of-concepts and prototypes to demonstrate innovative solutions to clients, showcasing the potential of combining cloud technologies with AI

Lead technical discovery sessions and workshops with clients to understand their unique business challenges and translate them into actionable technical solutions

Write and review code for critical components of client solutions, ensuring high standards of quality and scalability

Create detailed technical specifications and architecture documents that align with both client requirements and AWS best practices

Support continuous value delivery initiatives, including solution design, demonstrations, and implementation for signed customer engagements

Qualification

AWS servicesAmazon ConnectGenerative AI solutionsSoftware engineeringConsulting skillsCustomer experience technologyAWS certificationsAgile development methodologiesSecurityCompliance knowledgeClient-facing skillsArchitectural design