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igus Inc. · 9 minutes ago

Installation and Service Sales Technician

United States

Full-time

Remote

New Grad, Entry Level

igus Inc. is a company specializing in cable management systems, and they are seeking an Installation and Service Sales Technician. This role involves the service, repair, and installation of products, requiring strong communication skills and the ability to solve complex problems on-site.

Manufacturing

Responsibilities

Provide on-site installation, training, supervision, inspections and commissioning of Igus products

Perform hands-on on-site troubleshooting, service and repairs

Prepare installation project proposals, quotes, budgets and schedules

Provide high level technical support to external customers, contractors and igus employees at the location, via phone, video chat, etc

Provide on-site training to our customers

Create and maintain service information in the company database

Must keep product knowledge current and participate in training in related topics (igus products, industry specific, construction, OSHA, project management, etc.) on a semi-annual (or as needed in the case of particular certifications) basis

Must be able to manage, supervise and oversee the progress, performance, and accuracy of contractors, sub-contractors and others as needed

Must be able to work with the igus engineering team, harnessing team, products specialists and properly communicate any concerns and/or field changes that need to be made and to articulate them accordingly so that the proper updates are made to any drawing and/or BOMs

Must be able to schedule and book flights, hotels, car rentals etc. while staying within the corporate guidelines and assessing the best value while retaining the lowest cost

Qualification

Mechanical experienceTroubleshooting skillsBlueprint readingMicrosoft OfficeTime management

Required

Technical, Mechanical, Engineering qualifications, experience and education are preferred

Hands-on mechanical experience including trouble shooting and repair skills

Must have a valid driver's license with a clean driving record

Ability to read blueprints, electrical schematics, install, service and troubleshoot mechanical equipment

Ability to do mathematical equations, calculate dimensions, read and properly use a level, and to take and accurately calculate measurements

Basic knowledge of tool usage to perform work onsite at customer locations: Screwdrivers, ratchets, torque wrenches, pliers, laser measuring devices, tape measure calipers, etc

Working knowledge of Microsoft Office

Must be able to work under pressure, problem solve, plan and strategize to assure deadlines are met

Must wear safety harness for fall protection, hard hat, safety glasses, ear plugs and steel toe footwear

Required to climb ladders and stairs, walk through difficult terrain and carry the necessary tools and equipment needed to perform the duties of this job

Necessity to climb on large equipment for the purpose of taking survey measurements, performing inspections and performing/checking installations

Must be comfortable with heights, as this position may require the use of large man lifts to reach locations to perform work as well as perform work on STS cranes at heights of 200 feet high or more

Availability to work extended hours, weekends, holidays and perform extensive travel with extended overnight stays

Travel requirement 100% with a minimum of 50%, primarily in North America with some potential for international travel

Must have excellent time management skills

Position should be located near Metropolitan airport for travel purposes