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Pavion · 2 days ago

Service Technician

Exton, PA

Full-time

Onsite

Mid Level

3+ years exp

Pavion is a global leader in providing innovative fire, security, and communication integration solutions. They are seeking a talented Access Service Technician responsible for project management, programming access control and video systems, troubleshooting issues, and assisting with installations while ensuring customer satisfaction.

Security & Investigations

Responsibilities

Analyze in coming calls to reduce

Improve analyzing calls as they come in to reduce inefficient tech dispatching

Provide expertise and assistance to Service Techs

Take the lead to ensure the proper steps are followed for all National Accounts jobs and Service

Lead technical support for customer inquiries and troubleshooting issues

Be pro-active in develop strong expertise in with major lines we install and service

PM jobs and schedule service tickets

Periodically review workloads with manager to ensure efficiency and completion

Keep customer and sales apprised of service call status at any given time

Responsible for managing and providing detailed reporting and tracking of Cage Stock

Dispatch Technicians, and Sub Contractors based on priorities and geographic location

Make regular scheduled on-site visits to customer to be pro-active and to determine potential needs

Assist with System Upgrades

Complete tests of all new products in TPB “field environment” to ensure all parts operate as described, integrate as expected and to define installation and test procedures for Technicians

Define and procedural operating instructions and parameters for customers

Program system using standards with the objective of making the system understandable vs. making devices operate

Work with client IT departments and management to help coordinate needs from that end for a successful project completion

Schedule appointments for repairs, system upgrades and new sales within customer time constraints

Complete and turn in paperwork timely (example: vehicle log, time sheets, service tickets etc.)

Daily communications with Service Manager on delays, requirements and general status of jobs

Ensure complete closeout and turnover of programming guides, licensing information and sign-offs to the client and Database Administrator as required

Schedule appointments for repairs and system upgrades, new sales, must coordinate with customer time constraints

Ability to train – Administrator – level for customers on access and video systems

Work with manufacturers to match customer’s needs with best version and platform

Train customer on operation of system in an understandable manner

Qualification

Access control systemsVideo surveillance systemsElectronic troubleshootingCustomer trainingManufacturer certificationProject managementCommunication skillsTeam collaboration