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Nuvance Health · 2 months ago

Concierge Program Coordinator Per Diem

Poughkeepsie, NY

Full-time

Onsite

Mid Level

$20.86/hr - $38.73/hr

3+ years exp

Nuvance Health is a healthcare provider that assists donors in navigating their care delivery system. The Concierge Program Coordinator serves as the primary resource for donors, fostering relationships and ensuring effective communication between the Foundation and clinical departments.

Health CareHospitalMedical

Responsibilities

Serves as a primary source of contact for donors' accessing care at Nuvance Health, providing on-call coverage weeknights and weekends as a member of the on-call Concierge program team

Develops trusting relationships and provides support to donors and their families regarding access to services, referrals, assistance with medical appointments, billing concerns and other matters associated with the donor's care experience at Nuvance Health

Contacts donors following receipt of services to gauge donors' perception of the services and promote donor retention and loyalty

Cultivates relationships within the various clinical departments and care areas, both inpatient and outpatient, to facilitate donor's care needs and to identify new opportunities to improve the care experience for donors and all patients

Tracks and records HIPAA appropriate information on the Foundation's database relative to the visited patients' care experience, notifying and coordinating visits by Hospital(s) leadership to further nurture the donors' relationship with Nuvance Health

Prepares Concierge membership materials, carefully capturing information on donor records and media tab, updating coding on RE & patient database

Visit with ED patients/families, as appropriate, to positively maximize the patient/family experience

Fulfills all compliance responsibilities related to the position

Performs other duties as required