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Time Out Group plc · 4 days ago

Floor / Duty Manager - Time Out Market NYC (Zero Irving)

Miamisburg, OH

Full-time

Onsite

Mid, Senior Level

$70K/yr - $75K/yr

3+ years exp

Time Out Group plc is a dynamic company that connects audiences with the best experiences in the world's greatest cities. They are seeking a Floor / Duty Manager for their Time Out Market in NYC, responsible for overseeing daily operations, ensuring guest satisfaction, and driving staff performance.

AdvertisingAppsE-CommerceEventsHospitalityInformation ServicesInternetMedia and EntertainmentNewsPublishing

Responsibilities

Lead by example on the floor, ensuring warm, professional, and efficient service

Resolve guest concerns promptly and professionally, turning challenges into positive experiences

Uphold and enforce company service standards, brand guidelines, and hospitality culture

Monitor guest satisfaction on all levels, including social media platforms

Oversee daily floor operations, ensuring smooth communication between bar, kitchen, and service staff

Monitor table flow and seating to maximize turnover while maintaining guest satisfaction

Maintain cleanliness, safety, and compliance with all health, hygiene, and licensing regulations

Ensure efficient use of POS systems, cash handling, and reporting procedures

Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with company’s expectations, while maintaining compliance with local and regional laws

Conduct pre-shift meetings and assist team members with any inquiries

Develop and implement operating standards, policies and procedures to be followed by the management team

Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary. Ensure that the performance appraisal tools are being utilized consistently and effectively

Delegate responsibility to the management team as needed and enforce existing policies consistently

Protect and enhance the value of all Market assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process alongside with the General Manager

Process the weekly schedule and payroll for the hourly staff

Assist Management as needed in any other task necessary to ensure successful operations of the Market

Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the Purchasing and Finance team

Support management in achieving revenue targets, controlling labor costs, and minimizing wastage

Drive upselling initiatives and promote menu specials or group promotions

Monitor and report on key performance indicators (KPIs), providing feedback and solutions

Work closes with the Assistant General Manager, Public Relations and Marketing teams on plans that result in optimum recognition and maximizing number of covers for the Market

Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the purchasing and finance team

Maximize restaurant profitability; monitor the use of controls to ensure they remain effective

Monitor labor costs and monitor the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses are being met

Qualification

F&B management experiencePOS systems proficiencyLeadership skillsService standards knowledgeHealth & safety complianceConflict resolution skillsMultitasking abilitiesGuest-first mindsetCommercial awarenessCommunication skillsTeam management