Quorum Health · 3 months ago
Senior Desktop Technician - Microsoft Environment - Onsite in Odessa, TX
Odessa, TX
Full-time
Onsite
Senior LevelQuorum Health is a healthcare services provider, and they are seeking a Senior Desktop Technician to provide Tier 2/Tier 3 support for Windows-based desktops and laptops. The role involves troubleshooting complex technical issues, collaborating with clinical staff, and ensuring adherence to healthcare compliance standards.
Health CareHospital
Responsibilities
Provide Tier 2/Tier 3 support for Windows-based desktops, laptops, and peripherals in both clinical and corporate environments
Troubleshoot and resolve complex technical issues related to Windows 10/11, Microsoft 365, and healthcare-specific applications (e.g., EHR/EMR systems)
Utilize tools such as Microsoft Intune, MECM/SCCM, or similar platforms for endpoint management, software deployment, and patching
Respond promptly to service requests and incidents, ensuring minimal disruption to patient care and operations
Collaborate with clinicians and staff to ensure IT solutions support healthcare workflows efficiently and securely
Maintain system documentation, technical procedures, and asset inventory
Implement and support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
Participate in IT infrastructure and upgrade projects, migrations, and hardware refreshes
Mentor junior technicians and act as a point of escalation for complex support issues
Ensure adherence to HIPAA and other healthcare compliance standards in all technical work
Perform other duties and tasks as assigned by management
Qualification
Required
Proven experience supporting users in a healthcare or regulated environment
Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and Group Policy
Experience with device management tools (Intune, MECM/SCCM) and remote support platforms
Familiarity with basic networking and Windows Server concepts
Strong troubleshooting skills, customer service orientation, and attention to detail
Excellent communication and documentation skills
Ability to work effectively in a fast-paced, mission-critical healthcare setting
Benefits
Competitive salary and benefits package.
Opportunities for professional development and advancement.
Supportive work environment with a collaborative team.
Comprehensive healthcare coverage.
Retirement savings plan.
Company
Quorum Health
Quorum Health is an operator of general acute care hospitals and outpatient services in the United States.
Founded in 2015
1001-5000 employees
H1B Sponsorship
Quorum Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-04-22IPO
Leadership Team
Chris Harrison, CPA
Chief Executive Officer
John Ballard, Ph.D., FACHE
Chief Executive Officer - Forrest City Medical Center (118 beds)
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-10-14
Arkansas Business — Business News, Real Estate, Law, Construction
2025-07-08
Company data provided by crunchbase