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ComPsych · 16 hours ago

Senior Help Desk Technician

Greater Chicago Area

Full-time

Onsite

Senior Level

7+ years exp

ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. The Senior Help Desk Technician will respond to, manage, troubleshoot and resolve technical and procedural issues for internal and external customers efficiently and timely.

Mental Health Care

H1B Sponsor Likely

Responsibilities

You will manage the deployment, maintenance and upgrades of desktop PCs, mobile thin clients, peripherals, laptops and the software they contain

You will provide hardware and software technical and procedural support to internal and external customers including desktop PC’s mobile thin clients, peripherals and laptops

Provide technical and procedural support to internal and external customers including file permissions, folder permissions, account permissions, and password resets/unlocks

Provide technical and procedural support to internal and external customers including network connectivity, VPN and remote desktop in diverse networking environments

Deliver outstanding quality of service to our customers

You will maintain accurate asset inventory

You will create, deploy and maintain software images for desktop PCs, laptop and mobile thin clients

Investigate and document incident root cause and resolution

You will complete customer inter-office moves that include moving desktop PCs, peripherals, and mobile thin clients

Maintain an accurate and detailed record or all work performed in customer ticket management system

Foster a team work environment in order to create a synergistic and efficient team

Work well in a fast paced environment with deadlines

Demonstrate flexibility with projects and inquiries with the ability to manage multiple projects and to establish priorities with minimal supervision

You will establish and maintain strong communication with team members and other ComPsych departments

You will be a member of the weekly on-call rotation for after-hours support

Qualification

Windows environmentMS Windows 11O365ServiceDesk PlusTechnical supportTeamworkCommunication

Required

Bachelor's Degree in Computer Science

7-10 years' relevant work experience

Experience in a Windows environment

MS Windows 11, O365 required

Stable Work History required

Must be able to work on-site in the Chicago Office

Must have high-speed internet and workspace free from distraction, disruption or noise

Ability to be on camera when attending work related trainings, meetings and/or events

Must be able to sit or stand at desk for prolonged periods of time while working on a computer

Preferred

Experience with ServiceDesk Plus help desk package preferred

Benefits

Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more

Competitive pay with annual increases

Company

ComPsych

Glassdoor3.5

ComPsych® is the world’s largest provider of mental health services and GuidanceResources® for life.

Founded in 1984

Chicago, Illinois, USA

1001-5000 employees

http://www.compsych.com

H1B Sponsorship

ComPsych has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (1)