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Teledyne Technologies Incorporated · 2 months ago

Field Service/Support Technician

Englewood, CO

Full-time

Onsite

New Grad, Entry Level

$49K/yr - $66K/yr

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. The Field Service/Support Technician will provide quality service execution, install and maintain equipment, troubleshoot technical problems, and conduct training with customers while traveling frequently to various locations.

ElectronicsEnergyManufacturingTelecommunications

Responsibilities

Provides quality service execution performance to meet or exceed customer commitments resulting in high levels of customer satisfaction

Installs, operates, maintains, repairs and modifies equipment

Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations

Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinated product solution

Assesses product needs in accordance with customer specifications

Conducts technical training and product briefing with customers, vendors and company representatives

Covers geographic territory providing customer break/fix repair

Provide on-site service, and installation of instrumentation, as related to Continuous Emission Monitoring Systems

Perform on-site installation, diagnose performance issues, repair, and preventative maintenance

Travel frequently, via airline or rental car, to locations around the country

Able to work outdoors on elevated platforms throughout the year

The physical ability to climb ladders, and stairs to reach stack platforms

The ability to work with minimal supervision while maintaining Teledyne Ethical standards

Must have excellent verbal and written communication skills

Competent with Microsoft Office Products

Provide technical support to customers via telephone

OJT training to customers

Depot Repair

Perform advanced fiber optic splicing and termination tasks

Other duties as deemed necessary by management

Qualification

Technical supportTroubleshootingFiber optic splicingCustomer serviceAnalytical skillsMicrosoft OfficeCommunication skillsTeamwork

Required

Associate degree in engineering, technology or related scientific study

Related field experience troubleshooting/repairing analytical equipment and/or training is a plus; or equivalent combination of education and experience

Ability to be analytical, solve problems, and provide technical support

Experience with customer service

Work well with other team members

Professional written and oral communication skills

Willing to travel overnight up to 75% of the normal work week

Must have excellent verbal and written communication skills

Competent with Microsoft Office Products

The physical ability to climb ladders, and stairs to reach stack platforms

The ability to work with minimal supervision while maintaining Teledyne Ethical standards

Preferred

CEMS experience a plus, but not a requirement

Company

Teledyne Technologies Incorporated

Glassdoor3.4

Teledyne Technologies is a leading provider of sophisticated electronic components, instruments & communications products, including defense electronics, data acquisition & communications equipment for airlines and business aircraft, monitoring and control instruments for industrial and environmental applications and components, and subsystems for wireless and satellite communications.

Founded in 1960