Communication Technology Services (CTS) ยท 16 hours ago
NOC Technician II- NC
Chapel Hill, NC
Full-time
Onsite
Mid Level
$30/hr - $35/hr
4+ years expCommunication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S. They are seeking a NOC Technician II to monitor and perform onsite technical troubleshooting of In-Building distributed antenna systems (DAS) and other managed networks. The role involves responding to technical trouble tickets, conducting maintenance, and providing remote support to ensure network integrity and compliance with SLAs.
Telecommunications
Hiring Manager
Lydia Borenstein
Responsibilities
Perform DAS maintenance to include fault analysis, interference mitigation, and link balancing
Support CTS NOC and respond to Technical Trouble Tickets to investigate and solve the performance issues with Inbuilding DAS systems
Support DAS troubleshooting during the maintenance window, including collaboration and communication with Mobile Network Operators and Neutral Host venues
Monitor, troubleshoot, and resolve issues related to DAS and 5G infrastructure, ensuring compliance with established SLAs
Respond dynamically to system alerts and alarms, conducting level one and two troubleshooting to maintain network integrity
Create, manage, and close trouble tickets for incidents, ensuring accurate documentation and timely resolutions
Conduct trend analysis on network performance metrics and alarms to identify areas for improvement
Support field technicians remotely by providing troubleshooting guidance and technical expertise
Audit and maintain the inventory of DAS and 5G equipment, ensuring up-to-date configurations are reflected in the monitoring system
Collaborate with vendors and OEMs for effective maintenance and support of all DAS and 5G-related equipment
Assist in maintaining firewalls and demarcation points for enhanced system monitoring and security
Mentor and train regional technicians in the effective use of ticketing tools and best practices for incident resolution
Process and execute Return Merchandise Authorization (RMA) for faulty equipment and track spare parts inventory
Assist in asset management and ensure all equipment is accounted for and properly maintained
Qualification
Required
Experience with structured cabling, low voltage projects required, DAS experience highly preferred
Ability to travel as needed (~15%)
Strong attention to detail with a commitment to completing projects thoroughly and efficiently
Excellent verbal and written communication skills, with a passion for mentoring and developing technical staff
Hands-on experience in diagnosing and resolving RF, network, and system issues in both office and field settings
Proficiency in computer applications, including Windows, Microsoft Office, Visio, and iBwave platforms
Minimum of 4 years of experience in monitoring, analysis and remediation of RF systems, DAS, and 5G networks
Fiber/Passive DAS, and WLAN systems
A+, Security +, Network +, Server +, or equivalent accredited certifications/degree are a plus
Preferred
Experience with network performance monitoring tools and software
Familiarity with RF testing equipment and methodologies
Formal DAS OEM training or certifications
Benefits
Health
Dental
FSA
401(k)
LTD/STD
Life Insurance
Paid Time Off
Paid Holidays
Company
Communication Technology Services (CTS)
CTS provides custom, carrier-grade, in-building and campus connectivity solutions for enterprises and mobile network operators, solving and managing the most complex networking challenges.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tom McCloskey
Chief Operating Officer
Company data provided by crunchbase