Hispanic Housing Development Corporation · 3 months ago
Resident Service Coordinator - Logan Square
Chicago, IL, 60647, US
Full-time
Onsite
Mid Level
3+ years expHispanic Housing Development Corporation is focused on empowering residents towards self-sufficiency. The Resident Services Coordinator will provide information and referrals for housing success, crisis intervention, and health and safety, while collaborating with property management to reduce eviction notices.
ConstructionNon ProfitProperty ManagementReal EstateSocial Assistance
Responsibilities
Provides general service management including intake, education (services available and application procedures) and referral of residents to service providers in the general community
Develop a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance
Sponsor educational events that can include subjects relating to health care, agency support, life skills, referral sources, and others
Facilitate the formation of resident associations within the property if the residents are interested
Monitor the ongoing provision of services from community agencies and keep the case management plan current with the progress of the individual
Serve as a liaison to community agencies, network with community providers, and seek out new services available to the residents
Assist the residents in building informal support networks with other residents, family, and friends
Analyze the types, frequency, and other characteristics of services that residents use, need, and want
Study available community services and the eligibility requirements of each service
Research residents’ involvement and satisfaction with educational and social programs, residents’ interest in latest programs, and barriers to greater participation
Assess resident and community resources and capacities
Observe residents to identify needs
Organize programs on topics of interest to residents
Distribute consumer materials often available free from organizations such as state and area agencies on aging, the American Association of Retired Persons, the National Council on the Aging, senior centers, councils on aging, legal services offices, or the services or programs themselves, such as Medicare and Medicaid
Help property managers and residents recognize and solve safety or accessibility problems
Connect residents with educational and recreational programs through the city or town, senior centers, Elderhostel, and other sources
Work with libraries to facilitate services for residents
Arrange or conduct resident leadership training sessions in areas such as how to run a meeting or how to write bylaws
Assist residents in forming or strengthening resident organizations
Help resident groups with activities and community issues
Advocate for additional and/or more appropriate supportive services
Plead residents’ causes with property management and seek solutions with property management
Educate service providers about residents’ needs and lack or resources, and encourage providers to take advantage of economies of scale (serving more people for the same amount of money)
Teach residents to advocate for themselves
Establish links to community agencies and service providers
Develop resource directories
Provide basic case management and referral services
Monitor the ongoing provision of services from outside agencies
Qualification
Required
Minimum three years' experience in social service delivery with elderly and/or family populations
Excellent human service planning skills and ability to engage a broad spectrum of community members in planning efforts
Strong background in working with low-income individuals
Experience in working with individuals with addiction, mental, physical, and developmental disabilities
Knowledge of sexual and domestic violence
Good working knowledge of Microsoft Suite (Outlook, Word, Excel, Publisher) computer programs and volunteer management techniques
Possess strong verbal, written and interpersonal communication skills
Good organization skills
Sensitivity and ability to relate to people from diverse lifestyles and cultures
Vehicle, driver's License, and insurance is required
Preferred
A bachelor's degree in social work or a related field is preferred
Group facilitation, conflict resolution and mediation skill is preferred
Bilingual in Spanish may be required depending on resident demographic needs
Company
Hispanic Housing Development Corporation
Hispanic Housing Development Corporation is a Chicago-based affordable housing developer with a national reputation for excellence.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephen Porras
Vice President
Company data provided by crunchbase