PENNYMAC · 4 hours ago
AVP, Technology Operations
Westlake Village, CA
Full-time
Onsite
Senior Level, Lead/Staff
$90K/yr - $150K/yr
8+ years expPennymac is a specialty financial services firm focused on the mortgage market. The Associate Vice President (AVP) of Technology Operations is responsible for overseeing the Site Reliability Operations team, enhancing operational efficiency, reliability, and security across the organization's technology landscape, particularly in AWS cloud infrastructure.
BankingFinanceFinancial ServicesLendingMortgage
Responsibilities
Strategic Leadership - Develop and implement the strategic vision for Technology Operations, aligning with overall business objectives and IT roadmaps. Drive continuous improvement initiatives to enhance operational efficiency and system reliability
Team Management - Lead, mentor, and develop a team of Site Reliability Operations Engineers across all levels (1,2,3, & Senior). Foster a culture of excellence, collaboration, and continuous learning while managing performance, career development, and succession planning
Operational Oversight - Ensure 24/7 monitoring and support of the company's IT infrastructure, establishing and maintaining service level agreements (SLAs) that meet or exceed business requirements
Monitoring & Observability - Lead the development and implementation of comprehensive monitoring and observability practices using New Relic and other tools to ensure proactive identification of potential issues and complete visibility into system performance and health
Incident Management - Oversee critical incident response processes, leading major incident reviews, and implementing preventative measures to reduce future occurrences. Serve as the escalation point for high-impact incidents affecting business continuity
Cloud Strategy & Implementation - Guide the continued evolution of the company's AWS cloud infrastructure, ensuring best practices in design, security, scalability, and cost optimization are followed
Cross-Functional Collaboration - Partner with Application Development, Information Security, Infrastructure, and other IT teams to ensure technology operations align with enterprise architecture standards and business needs
Vendor Management - Oversee relationships with technology vendors and service providers, negotiating contracts and managing partnerships to ensure optimal service delivery and cost-effectiveness
Risk Management & Compliance - Implement robust risk management frameworks to identify, assess, and mitigate operational risks. Ensure compliance with relevant regulatory requirements and industry standards
Process Improvement - Lead initiatives to optimize and standardize operational processes, focusing on automation, self-service capabilities, and elimination of manual work through implementation of DevOps practices
Technology Innovation - Stay current with emerging technologies and industry trends, evaluating their potential impact on operations and recommending adoption where beneficial
Reporting & Analytics - Develop comprehensive metrics and KPIs to measure operational performance, creating executive-level reports and dashboards that provide visibility into system health and team performance
Documentation Governance - Establish standards for operational documentation, ensuring the team maintains comprehensive knowledge bases, runbooks, and standard operating procedures
Change Management Leadership - Oversee the change management process, ensuring proper governance while balancing operational stability with business agility and innovation needs
Business Continuity Planning - Develop and maintain Technical Recovery Plans (TRP) for critical business applications
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology, or related field
8+ years of progressive experience in technology operations, infrastructure management, or site reliability engineering, with at least 3-5 years in a leadership capacity
Advanced AWS certifications (Solutions Architect Professional, DevOps Engineer Professional, or similar)
Advanced knowledge and experience using New Relic for monitoring and observability
Strong understanding of modern IT operations principles including SRE practices, DevOps methodologies, and ITIL frameworks
Proven experience managing teams responsible for 24/7 critical infrastructure environments, preferably in financial services or other regulated industries
Demonstrated success in driving operational transformation and improvement initiatives
Exceptional leadership abilities, with experience developing high-performing technical teams
Excellent communication skills, with the ability to translate complex technical concepts for non-technical stakeholders and executive leadership
Strong project and program management capabilities, with a track record of successfully delivering complex technical initiatives
Experience with budget development and financial management in a technology organization
Proven ability to build strong relationships across organizational boundaries and with external partners
Background in implementing and optimizing monitoring, alerting, and observability solutions at an enterprise scale
Benefits
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Company
PENNYMAC
Pennymac is a home loan lending company that offers financial services.
1001-5000 employees
H1B Sponsorship
PENNYMAC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (42)
2023 (33)
2022 (44)
2021 (65)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$2.33B2025-12-11Post Ipo Debt· $75M
2025-08-07Post Ipo Debt· $650M
2024-05-20Post Ipo Debt· $850M
Leadership Team
Amar Nadig
Senior Vice President of Enterprise Data
Kevin Ryan
Senior Managing Director and Chief Strategy Officer
Recent News
MarketScreener
2025-12-20
2025-12-16
2025-11-06
Company data provided by crunchbase