InBody USA (BIOSPACE) · 2 months ago
Customer Experience Manager - LookinBody Web (REMOTE)
United States
Full-time
Remote
Entry, Mid Level
$24/hr - $29/hr
2+ years expInBody is a worldwide leader in the health metrics field, revolutionizing the industry with innovative technology and devices. They are seeking a proactive Customer Experience Manager to specialize in post-sales support for LookinBody Web, helping clients successfully set up and engage with the platform.
Health Care
Responsibilities
Serve as the primary post-sales contact for customers using or onboarding to company’s cloud database management system (LookinBody Web)
Proactively reach out to clients who have not completed LB Web setup to offer guidance and walkthroughs
Conduct LB Web tutorials and live walkthroughs via Zoom or phone to help clients maximize platform value
Perform LB Web retention calls to understand why clients did not activate or continue usage, and collect meaningful feedback
Document and escalate any platform issues or feedback to the Product and Development team
Support the general Customer Experience team as needed, including:
Managing assigned accounts
Conducting Q&A training sessions
Organizing documentation for Key Accounts (Health/Wellness, Medical, Academic)
Assisting with trade-ins and device-related logistics
Maintain accurate records of all interactions and customer data using CRM tools (Zoho)
Identify upsell opportunities related to LB Web and share them with the Sales team
Stay up-to-date on all campaigns, new features, and platform updates related to LB Web
Qualification
Required
2+ years in customer service, technical support, or customer-facing role, preferably in a SaaS or software-related environment
Excellent written and verbal communication skills
Ability to clearly explain technical concepts to non-technical users
Strong organizational and time management skills
Comfortable using Zoom or Teams and conducting live product walkthroughs
Self-motivated, with the ability to work independently and manage time effectively
Proficient in Microsoft Office
Experience using CRM software (Zoho preferred)
Willingness to learn new platforms and tools related to LB Web and internal operations
Preferred
Experience with LookinBody Web or similar health/fitness SaaS platforms
Background in customer success, onboarding, or retention-focused roles
Knowledge of API integrations, data syncing, or web-based troubleshooting
Experience collecting customer feedback and communicating it to product or engineering teams
Familiarity with InBody devices or the health/wellness technology industry
Benefits
Medical (PPO), dental (PPO), vision (PPO), & life insurance
Flexible spending account (FSA) and dependent care account (DCA)
401(k) plan with up to 3% company match
Paid vacation and sick leave
11 annual paid holidays and paid time off for birthday
Corporate wellness program, including gym membership reimbursement, monthly onsite chiropractic and acupuncture services, and ergonomic desk set-up
Discounted pet insurance
Job-related training reimbursement
Company
InBody USA (BIOSPACE)
InBody is a worldwide leader in the health metrics field, revolutionizing the industry with innovative technology and devices.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
H
Harry (Hak Hee) Yun
CEO at InBody USA
Kichul Cha
Founder, CEO
Recent News
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