Tennessee Valley Federal Credit Union (TVFCU) · 2 months ago
Personal Video Teller - Full Time M-F 10:15-7:15, Rotating Saturday
Chattanooga, TN, USA
Full-time
Onsite
New Grad, Entry LevelTennessee Valley Federal Credit Union (TVFCU) is seeking talented service professionals who are passionate about providing excellent member service. The Personal Video Teller will handle all phases of teller transactions using Interactive Teller Machines (ITM) while promoting the Credit Union’s services and ensuring compliance with operational policies.
BankingCredit CardsDebit CardsFinanceFinancial Services
Responsibilities
Handles all phases of teller transactions including but not limited to checking, savings, and loans
Accepts cash and checks for deposit, cash checks and savings withdrawals within designated limits
Verifies endorsements as required by teller operational policies
Reports suspicious activity through proper channels
Follows policies and procedures set forth by the Credit Union
Demonstrates solid understanding of fraud and other risks associated with ITM transactions
Provides high level of excellent member service according to TVFCU service guidelines
Complies with all Federal and State Credit Union laws and related regulations
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent
Previous customer experience
Display a professional demeanor with an outgoing personality that connects with our members
Excellent interpersonal and communication skills, with the ability to explain financial concepts in a clear and understandable manner, especially on video
Possess ability to ensure compliance with established credit union policies and procedures
Possess high analytical skills to solve a wide variety of practical and member service problems with limited supervision
Possess ability to perform within a complex, multi-functional technical environment; demonstrate the ability to process and complete teller transactions in a non-traditional teller environment while offering excellent member service that promotes ongoing ITM usage
Ability to assess risk, exercise discretion and handle sensitive and confidential issues
Demonstrated ability to make sound check acceptance decisions
Proficient in key elements of negotiable instrument policies and procedures
Ability to stand and/or sit for extended periods
Successfully complete a pre-employment screen that includes verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States
Criminal background check and drug screening
Pre-employment credit check required
Preferred
Banking and sales experience
Bilingual communication skills
Company
Tennessee Valley Federal Credit Union (TVFCU)
Tennessee Valley Federal Credit Union exists to enhance members' lifestyles by offering a wide variety of financial products and services in 13 counties within the Tennessee Valley.
Founded in 1936
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Glen Chrzas
Chief Technology Officer
Company data provided by crunchbase