Tier 1 MSP Technician jobs in United States
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Cloud5 Communications · 2 months ago

Tier 1 MSP Technician

positionChesterfield,, MO, USA
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Cloud5 Communications delivers exceptional customer experiences through innovative cloud-based telephony solutions and services for the hospitality industry. The Tier 1 MSP Technician serves as the first point of contact for hotel staff seeking technical support, responsible for troubleshooting and resolving a wide range of IT issues.

Call CenterHospitalityService IndustryTelecommunications
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H1B Sponsor Likelynote

Responsibilities

Delivering first-line technical support to hotel staff via phone, email, and ticketing systems
Troubleshooting and resolving issues related to workstations, printers, internet connectivity, password resets, email accounts, and user access
Engaging with third-party vendors as needed to escalate and resolve issues
Logging all support interactions clearly and thoroughly in the ticketing system
Escalating unresolved or complex issues to Tier 2 or appropriate internal teams following defined procedures
Participating in ongoing training and knowledge sharing to stay current with tools and systems
Supporting special or ad-hoc projects as assigned

Qualification

Technical support experienceMicrosoft Office SuiteProblem-solving abilitiesTechnical certificationsCustomer service skillsWritten communicationVerbal communicationTeam collaboration

Required

High school diploma or equivalent (post-secondary education in IT preferred)
1–2 years of experience in technical support or customer service
Strong problem-solving and analytical abilities
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite and common support tools (e.g., ticketing systems, remote access tools)
Ability to work independently and collaboratively in a fast-paced, customer-focused environment
Flexibility to work varying shifts, including evenings, weekends, and holidays, as part of a 24/7 schedule

Preferred

Experience in hospitality, call centers, or IT service desks is considered an asset
Relevant technical certifications (e.g., CompTIA A+, ITIL Foundation, HDI Support Center Analyst) are preferred

Benefits

Medical
Dental
Vision
401(k)
Flexible PTO
Parental leave
And more

Company

Cloud5 Communications

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Cloud5 Communications is provider of SIP trunking, hosted PBX and call center services for the hospitality industry.
dateFounded in 2004
location
Springfield, Massachusetts, USA
people-size501-1000 employees
web-link
http://cloud5.com/

H1B Sponsorship

Cloud5 Communications has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
TZP Group
2019-10-22Acquired
2013-10-15Private Equity

Leadership Team

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Jerry Gore
Chief Technology Officer
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Anai Patel
Chief Financial Officer
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Recent News

Destination CRM
Cloud5 Sees Unprecedented Contact Center Employee Tenure
2025-10-22
Morningstar.com
Cloud5 Communications Named to Inc. 5000 list of America’s Fastest-Growing Private Companies
2025-08-13
PR Newswire UK
Managed Services Market to Reach USD 990,611.47 Million by 2032, Growing at a CAGR of 14.5%: Credence Research
2025-07-22
Company data provided by crunchbase