Promise · 5 months ago
Engineering Leader, Payment Plans
Oakland
Full-time
Hybrid
Senior Level
7+ years expPromise is a company that modernizes and humanizes government payments, providing a comprehensive payments platform. The Engineering Leader for the Payment Plans team will own technical direction and team leadership, focusing on scaling and evolving the product while ensuring it aligns with the company's dignity-first principles.
Debt CollectionsFinancial ServicesFinTechGovernmentMobile Payments
No H1B
U.S. Citizen Only
Responsibilities
Lead and manage a team of engineers focused on delivering and scaling our Payment Plans platform
Define and own the technical roadmap, working closely with Product and Design to prioritize features and improvements that drive real-world impact
Ensure the platform is scalable, composable, and secure as we expand across government and utility partners nationwide
Build features that reduce friction for residents, from installment flexibility to automated reminders and personalized plan options
Stay hands-on and connected to technical details, helping the team debug, optimize, and ship with confidence
Identify opportunities to use AI and automation to replace inefficient manual processes and reduce reliance on support staff
Collaborate with Customer Success and Operations to ensure the platform meets performance expectations in the field
Set and uphold standards for engineering excellence, system reliability, and technical collaboration
Qualification
Required
7+ years of experience building and scaling production software, with at least 2 years managing engineers or leading projects
Proven ability to own technical direction and outcomes — you can define a roadmap, align stakeholders, and deliver
Strong understanding of backend systems, system design, and secure architecture best practices
Experience integrating with legacy or third-party systems, ideally in a regulated, government, or fintech context
Ability to break down complex problems into actionable, scalable solutions
Comfort operating in a fast-paced, ambiguous environment where priorities shift based on real-world feedback
Passion for Promise's mission and a belief that better systems can produce more equitable outcomes
Preferred
Experience in the payments, government, or public infrastructure space is a plus
Benefits
Equity for All: All full-time employees receive stock options to share in our company’s success.
100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
Flexible Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team.
Company
Promise
Promise streamlines government payments and benefits with secure technology.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$48.12MKey Investors
The General PartnershipFirst Round CapitalY Combinator
2022-02-24Series B· $25M
2021-02-18Series A· $20M
2020-06-04Seed
Leadership Team
Diana Frappier
Co-Founder
Phaedra Ellis-Lamkins
Co-Founder
Recent News
Tech Funding News
2025-10-23
Company data provided by crunchbase