Assort Health · 1 week ago
Founding Site Reliability Engineer
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$160K/yr - $225K/yr
3+ years expAssort Health is dedicated to making exceptional healthcare accessible anytime, anywhere. The Founding Site Reliability Engineer will ensure system reliability while shaping infrastructure and tooling, driving improvements in operational efficiency and incident management.
Artificial Intelligence (AI)Business Process Automation (BPA)Telehealth
Responsibilities
Define, own, and improve SLIs / SLOs / error budgets — set measurable targets around availability, latency, and error rates, and drive toward achieving them
Build and maintain observability across the stack (metrics, logging, tracing, dashboards, alerts, anomaly detection) and lead incident management — coordinating responses, improving runbooks and postmortems, automating with AI tools, and collaborating with partners like Deepgram, Cartesia, GCP, and EHRs to ensure capacity
Reduce operational toil by automating repetitive tasks and building self-healing systems and remediation workflows
Improve deployment safety through canary or blue/green rollouts, automated rollbacks, chaos experiments, and deployment guardrails
Contribute to infrastructure work: IaC, cloud architecture, networking, autoscaling, and related systems
Ensure reliability across services, databases, caches, queues, third-party integrations, and networks
Drive capacity planning, performance tuning, and cost optimization
Mentor others on reliability best practices and champion a reliability mindset across engineering
Qualification
Required
3+ years focused on reliability, SRE, or production infrastructure
Hands-on experience running production systems in startups or growth-stage companies (not just large enterprises)
Comfortable balancing firefighting with strategic reliability improvements
Cloud infrastructure experience (GCP preferred; AWS or Azure fine)
Implemented or maintained observability stacks (Datadog, Prometheus, Grafana, Honeycomb, OpenTelemetry, Sentry, PagerDuty)
Can code and automate
Comfortable with Kubernetes
Preferred
Infrastructure-as-code (Terraform strongly preferred)
CI/CD pipelines and modern deployment strategies
Early-stage/high-growth experience
Exposure to security, compliance, or resilience architectures
Voice infra experience (Twilio, etc.)
Benefits
💸 Competitive Compensation – Including salary and employee stock options so you share in our success.
📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
👵 401(k) – Let us help you plan for the future. We’ve got you covered.
Company
Assort Health
Assort Health provides voice AI agents designed for healthcare call centers, enabling automation of appointment management tasks.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$101.5MKey Investors
Lightspeed Venture PartnersQuiet Capital
2025-08-26Series B· $76M
2025-04-16Series A· $22M
2024-03-14Seed· $3.5M
Leadership Team
Jeffery Liu
Founder, co-CEO
Jon Wang
Founder, co-CEO
Recent News
2025-10-22
2025-10-16
globallegalchronicle.com
2025-10-10
Company data provided by crunchbase