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Networking For Future (NFF) · 3 months ago

Associate NOC Engineer

Full-time

Onsite

New Grad, Entry Level

Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. They are seeking an Associate NOC Engineer to provide first-level NOC support for network and IT systems technologies, monitor alerts, troubleshoot issues, and interface with clients and vendors.

ComputerCyber SecurityInformation Technology

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Provide complete, 1st-level NOC support of network and IT systems technologies as part of NFF’s managed services practice

Monitor and respond to network and system hardware and software alerts

Perform client specific actions, such as running scripts or commands on client-based systems and recording the output results to aid in issue diagnosis

Interface with clients and vendor support to ensure proper escalation during outages or periods of degraded performance

Troubleshoot network and system outage or performance issues

Analyze network traffic to provide incident triage and/or root cause identification Utilize software and hardware tools to identify and diagnoses network and system faults and degraded performance

Interface with managed services clients for communication of alerts, issue impact, and ongoing status of active incidents

Utilize NFF and/or client specific ticketing tools for incident management, tracking and close out

Assist with internal IT projects and support needs as part of Corporate Engineering Team

Qualification

Windows System AdministrationLinux System AdministrationCisco enterprise solutionsNetwork monitoring protocolsCyber Security toolsMicrosoft Active DirectoryMicrosoft O365 AdministrationMicrosoft InTune AdministrationScriptingAutomationCustomer serviceTechnical CertificationsCommunication skillsCollaboration skills

Required

Hands on experience with either Windows or Linux System Administration

Ability to work with customers to gather, analyze and validate reported network, system or application issues

Excellent written and oral communication skills and proven ability to collaborate effectively with technical and non-technical staff

Demonstrated experience in providing excellent customer service

Proficiency in Microsoft Office Suite products (Word, Excel, etc.)

Dedicated remote work/office environment, free of interruptions and distractions that would affect work performance. In addition, background noise should be at a minimum and not interfere with customer, peer, or partner conference calls. The designated workplace must be in a safe, healthy, professional, and secure manner free of recognized hazards

US Citizen (residing in the US)

Preferred

Associate level knowledge of Cisco enterprise solutions resulting from previous operational support or implementation experience in enterprise networks

Familiarity with network monitoring protocols and methods (SNMP, Syslog, NetFlow, etc.)

Bachelor's or associate degree in computer science, engineering, or other technical discipline

Experience with Cyber Security tools & platform at an enterprise level

Microsoft Active Directory configuration and integration experience

Microsoft O365 Administration and Support

Microsoft InTune Administration and Support

Linux, PowerShell, Python, Ansible, Expect and other scripting and automation techniques

Technical Certifications in software development or any of the following vendors: Microsoft, Cisco, NetApp, Riverbed, Splunk, VMware