Ameristar Casino Resort Spa Black Hawk · 1 day ago
Casino Services Shift Manager
Black Hawk, CO
Full-time
Onsite
Entry, Mid Level
$75K/yr - $76K/yr
2+ years expAmeristar Casino Resort Spa Black Hawk is part of PENN Entertainment, a leader in the entertainment and gaming industry. The Casino Services Shift Manager is responsible for supervising staff and managing daily operations in the Cage department, ensuring compliance with budgetary and customer service standards.
GamingHotelResortsWedding
Hiring Manager
Travis Morgan
Responsibilities
Responsible for supervising staff and the overall daily management of a designated shift in the Cage department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives
Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction
Assists in the budget process for the department and provides recommendations; ensure compliance to departmental budget initiatives; reports budget concerns to the manager
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise
Responsible for securing the integrity of all assets and oversees the balancing of all cage banks on the assigned shift
Reviews and approves cage documentation based on established levels of authorization in absence of Manager on assigned shift
Responds to guest inquiries while monitoring and applying service recovery within authorized levels
Conducts investigations into variances, violations of internal controls, and violation of reporting requirements
Responsible for securing the integrity of all assets; oversees the balancing of all cage banks
Reviews and approves cage documentation based on established levels of authorization in absence of Manager on assigned shift
Prepares/reviews currency transaction reports
Verifies vault accountability at end of shift
Verifies Credit line availability
Review multiple transaction logs for accuracy
Responsible for verification of the main bank and window cashier drawers
Responsible for authorizing checks
Prepares customer deposit and safekeeping log
Responsible for ensuring regulatory compliance within the area of authority and reporting potential issues to management
Ensures all staff is trained and follows CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures
Maintains strict confidentiality in all departmental and company matters
Qualification
Required
Associate degree (A. A.) or equivalent required; or two to four years of related customer service experience and/or training; or equivalent combination of education and experience
Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
Must have excellent written and verbal communication skills
Ability to maintain a high level of confidentiality and professionalism
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Ability to work collaboratively and communicate effectively with team members at all levels of the organization
Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems)
Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate
Benefits
Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
Discounted Casino bus tickets
Discounted RTD EcoPass
Hot meal served by the Leadership Team once a month
20% discount for Starbucks, Ara Spa, and all food outlets
100% Colorado Gaming License reimbursement after 90 days of employment
Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
Education reimbursement program and Annual Scholarship Program
Career development opportunities
Company
Ameristar Casino Resort Spa Black Hawk
Ameristar Casino Resort Spa Black Hawk is like entering a landmark mountain lodge in one of the West’s best-loved National Parks.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kimberly Miller
Human Resources Business Partner
Company data provided by crunchbase