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Nexlogica · 2 months ago

IT Support Assistant

Downey, CA

Full-time

Onsite

Entry Level

2+ years exp

Nexlogica is a company seeking an IT Support Assistant to support production applications in mainframe and midrange computing environments. The role involves managing incident tickets, supporting production jobs, and collaborating with team members to enhance skills and resolve issues.

Cloud ComputingConsultingSoftwareWeb Design

Responsibilities

Works under the direction of a team lead or section manager to support production applications running in mainframe and midrange computing environments

Supports production jobs running in mainframe and mid-range server environments, including job creation and scheduling, job execution, monitoring and troubleshooting of job issues

Supports mainframe COBOL applications using the company’s source code storage and compilation tool to promote program packages and members, as requested by application developers

Sometimes works in a paired programming environment for knowledge sharing and training purposes

Reviews and submits procedural documentation, and participates in team presentations to help build team skills expertise

Manages incident tickets using a tracking software application to update each incident or request with action taken / resolution

Coordinates and / or controls the operation of the mainframe console, assignment of devices, reply to operator messages, and the operation of input and output devices by executing jobs according to predefined schedules, complying with and enforcing computer operation standards

Executes many tasks during the shift in a 24/7/365 full coverage environment

Qualification

IBM mainframe operationsControl-M scheduling softwareEndevor softwareIncident ticket managementCustomer serviceInterpersonal skillsProblem solvingCommunication

Required

Possess knowledge and experience in customer service

Flexibility

Interpersonal skills

Leadership

Organizational awareness

Problem solving

Excellent communication skills, speaking and writing

Two (2) years of experience in the last five (5) years working with IBM mainframe operations and production control environment including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M

Two (2) years of experience in the last five (5) years working in a data center interacting closely with customers and managing incident tickets using a tracking software application like Cherwell service management tool

Two (2) years of experience in the last five (5) years working with mainframe software Endevor to move the customer application programs and application source elements such as Job Control Language (JCL), Procedures (PROCS) and Control Statements to Endevor libraries

A high school diploma or equivalent