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ISO New England Inc. · 10 hours ago

Onboarding, Learning, & Development Specialist

Holyoke, MA

Full-time

Hybrid

Mid Level

$82K/yr - $113K/yr

4+ years exp

ISO New England Inc. is the independent system operator responsible for ensuring the safe and reliable flow of electricity in the region. They are seeking an Onboarding, Learning, & Development Specialist to shape impactful onboarding experiences and design engaging training programs that promote growth and success.

Energy

Comp. & Benefits

No H1B

Responsibilities

Shape a best-in-class onboarding experience by: designing, maintaining, and facilitating engaging, adult learner–focused orientation programs that blend instructor-led and self-paced learning; developing and maintaining onboarding job aids and resources for hiring managers and new employees; and coordinating and project managing all onboarding learning opportunities

Conduct needs assessments to identify performance gaps and design practical, application-focused learning experiences that drive measurable improvement

Manage vendor-led training programs ensuring consistency, quality, and alignment with adult learning best practices and general vendor management to include contracting, logistics, and vendor relationships

Oversee Enterprise Learning instructor-led programs, including logistics, facilitation, and evaluation

Coordinate requests for new training programs including performing needs assessment and scoping, program design, development, delivery, and evaluation

Curate, develop, and maintain role-based learning paths that support career development, knowledge retention, and on-the-job performance

Qualification

Instructional designAdult learning principlesTraining facilitationMicrosoft SuiteProject managementContinuous improvementCommunicationMentoring peers

Required

Bachelor's degree (or equivalent experience) in instructional design, adult learning, communications, or related discipline

4+ years of experience designing and facilitating training for adult learners—both in-person and virtually—with proven outcomes

Expertise in adult learning principles, experiential learning techniques, and creating engaging environments that promote participation and knowledge retention

Excellent communication, training, and facilitation skills, with experience engaging diverse adult audiences and influencing content contributors and business partners

Experience curating role-specific learning paths

Strong track record of managing multiple complex projects simultaneously and delivering on time

Proficiency with Microsoft Suite (PowerPoint, Word, Outlook, Excel) and virtual meeting platforms (MS Teams, Webex, etc.)

Demonstrated ability to mentor peers, improve team practices, and contribute to a culture of continuous improvement

Benefits

Annual performance bonus

Comprehensive health insurance (medical, dental and vision)

Flexible spending and health savings accounts

A 401(k) plan with generous employer contributions

Student debt benefit

Life and AD&D insurance

Disability insurance

Critical illness and hospital indemnity benefits

Paid time off

Paid leave

A wellness program

An employee assistance program

Other great company perks

Company

ISO New England Inc.

Keeping the power flowing reliably and at competitive prices to the homes, businesses, and industries across the six diverse states of New England is a complicated, demanding, and ever-evolving job.

Founded in 1997

Holyoke, Massachusetts, USA

501-1000 employees