St. Mary's Medical Center - Huntington, WV · 5 months ago
Business Systems Analyst
Huntington, WV
Full-time
Onsite
New Grad, Entry LevelSt. Mary's Medical Center is looking for a Business Systems Analyst I to assist in the analysis, specifications, and design of automated systems. This role involves investigating problems related to business solutions, providing application support, and recommending new system procedures to enhance healthcare business management initiatives.
Hospital & Health Care
Responsibilities
Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats
Assist in the design of new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications
Improves systems by studying current practices; designing modifications
Recommends controls by identifying problems; writing improved procedures
Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget
Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
Maintains system protocols by writing and updating procedures
Provides references for users by writing and maintaining user documentation; providing help desk support
Maintains user confidence and protects operations by keeping information confidential
Prepares technical reports by collecting, analyzing, and summarizing information and trends
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices
Contributes to team effort by accomplishing related results as needed
Consults with users, and other Information Systems resources to discover opportunities for process improvement and increase user effectiveness/productivity using application systems, networking, and hardware resources; providing recommendations and offering best practices advice
Assist in the Planning, Development and Coordination of system testing and validation on a regular basis as necessary to for system patches and upgrades to ensure quality and functionality
Builds and maintains relationships with software and support vendors to ensure system issues are documented and addressed by the vendor in a timely manner
Stays informed about recommended/required application updates. Ensures I.S. and system user departments are informed of any overdue updates, and ensures the hardware meets software vendor minimum recommended specifications
Plans, Designs and participates in implementation/upgrade/migration projects as required. Provides system process knowledge, perform configuration tasks, write/run reports, and other tasks in support of the project team as assigned
Create, review, and update documentation on an as-needed basis for responsible systems
Develop technical documentation for system support
Maintain current hardware and/or software and vendor information for systems supported
Contribute to the development of policies and procedures to ensure compliance
Completes goals as assigned by applications directors, managers, or supervisors
Maintains confidentiality of information encountered in support of application systems as outline in the Health Insurance Portability and Accountability Act (HIPAA)
Continuously transforming system to enhance the customer experience
Strives to be the best; stretches own capabilities to continuously improve. Sets a positive example for others
Capable of managing multiple simultaneous projects and processes while adjusting to shifting priorities, expectations and timetables
Maintains current knowledge of processes for supported solutions
Create and deploy feedback mechanism for end users
Develops unit, system and regression test scripts for all solutions owned by analyst for testing database integrity
Assist in development and testing of integration test scripts across all impacted applications
Demonstrates honesty, discretion in conduct, and confidentiality in conversation in all of work environment
Reports patient safety concerns and hazardous conditions in a timely and appropriate manner
Streamline systems to reduce redundancy of documentation impacting patient care
Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues
Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems
Demonstrates patience when working with customers for support
Works independently under general direction of supervisor
Attends meetings as requested to help learn and support customer needs
Communicate in a clear and concise manner to aid in customer understanding of system functionality
Create or log an enhancement for creation of specialized queries at the request of nurse managers
Use positive language to create positive perceptions about company, software and service
Maintain a positive persona even when dealing with frustrated customers in no win situations
Maintain good time management for processes and projects and be transparent
Document issue resolution well and communicate to peers for improved support
Don’t accept the “status quo” as a customer solution, but strive for service excellence in process and practice
Performs other functions as requested
Qualification
Required
Assist in analysis, specifications, and design of automated systems
Assist in the implementation of new systems or modifying existing ones
Investigate problems related to business solutions and provide application support
Examine existing and new systems for improvement
Report common issues and evaluate company performance
Recommend new system procedures
Create and implement reports and analysis to maximize effectiveness of healthcare business management initiatives and strategies
Produce requirements, gather and write functional specifications
Perform workflow analysis
Act as liaison between the customer and the technical team
Provide project management support
Develop test plans and test scripts
Provide analytical expertise to support data quality improvement
Recommend methods to minimize workloads
Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
Assist in the design of new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications
Improve systems by studying current practices; designing modifications
Recommend controls by identifying problems; writing improved procedures
Define project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget
Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
Maintain system protocols by writing and updating procedures
Provide references for users by writing and maintaining user documentation; providing help desk support
Maintain user confidence and protect operations by keeping information confidential
Prepare technical reports by collecting, analyzing, and summarizing information and trends
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices
Contribute to team effort by accomplishing related results as needed
Consult with users and other Information Systems resources to discover opportunities for process improvement and increase user effectiveness/productivity using application systems, networking, and hardware resources
Assist in the Planning, Development and Coordination of system testing and validation on a regular basis
Build and maintain relationships with software and support vendors
Stay informed about recommended/required application updates
Plan, Design and participate in implementation/upgrade/migration projects as required
Create, review, and update documentation on an as-needed basis for responsible systems
Develop technical documentation for system support
Maintain current hardware and/or software and vendor information for systems supported
Contribute to the development of policies and procedures to ensure compliance
Complete goals as assigned by applications directors, managers, or supervisors
Maintain confidentiality of information encountered in support of application systems as outlined in the Health Insurance Portability and Accountability Act (HIPAA)
Continuously transform system to enhance the customer experience
Strive to be the best; stretch own capabilities to continuously improve
Capable of managing multiple simultaneous projects and processes while adjusting to shifting priorities, expectations and timetables
Maintain current knowledge of processes for supported solutions
Create and deploy feedback mechanism for end users
Develop unit, system and regression test scripts for all solutions owned by analyst for testing database integrity
Assist in development and testing of integration test scripts across all impacted applications
Demonstrate honesty, discretion in conduct, and confidentiality in conversation in all of work environment
Report patient safety concerns and hazardous conditions in a timely and appropriate manner
Streamline systems to reduce redundancy of documentation impacting patient care
Answer support calls in a respectful manner and log tickets timely to help track and audit customer issues
Provide immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems
Demonstrate patience when working with customers for support
Work independently under general direction of supervisor
Attend meetings as requested to help learn and support customer needs
Communicate in a clear and concise manner to aid in customer understanding of system functionality
Create or log an enhancement for creation of specialized queries at the request of nurse managers
Use positive language to create positive perceptions about company, software and service
Maintain a positive persona even when dealing with frustrated customers in no win situations
Maintain good time management for processes and projects and be transparent
Document issue resolution well and communicate to peers for improved support
Don't accept the 'status quo' as a customer solution, but strive for service excellence in process and practice
Perform other functions as requested
Company
St. Mary's Medical Center - Huntington, WV
A member of Marshall Health Network, St. Mary's Medical Center is the largest medical facility in the Tri-state region.
Founded in 1924
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Angie Swearingen
Chief Operating Officer
Libby Bosley DNP, RN, NEA-BC, FACHE
Vice President of Patient Services/Chief Nursing Officer
Company data provided by crunchbase