Helpdesk Associate jobs in United States
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Linxup · 2 months ago

Helpdesk Associate

positionChesterfield, MO
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level

Linxup is a fast-growing company that helps service and transportation organizations manage their fleets through a SaaS platform. The Helpdesk Associate will provide Tier 1 support to small and midsize business customers, focusing on troubleshooting Linxup devices and ensuring customer satisfaction.

Fleet ManagementGPSSaaSSoftware
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H1B Sponsor Likelynote

Responsibilities

Communicate effectively with customers via phone, chat, and email
Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
Confirm customer understanding of the solution and provide additional customer education to prevent call backs on the same issue
De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
Provide superior technical support on all Linxup branded products and build successful long-term relationships with both internal and external customers
Save customers that are looking to end their relationship with Linxup
Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer
Other duties as assigned

Qualification

Technical supportCustomer serviceTechnical aptitudeCommunication skillsTyping skillsAttention to detailAdaptabilityPositive attitude

Required

Excellent written and verbal communication skills required
Exceptional customer service skills
Strong technical aptitude and/or background in triaging technical issues
Ability to learn fast in a non-traditional training environment
Organized with proficient attention to detail
Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
Positive attitude with an ability to flex their approach to meet the individual needs of the customer while still maintaining a positive business relationship
Ability to type well and at a fast pace
Flexibility on schedules

Benefits

Medical, Dental, Vision, Life and 401(k) benefits are offered
20 Flex Days (PTO)

Company

Linxup

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Linxup provides a fleet tracking, equipment tracking, and dash cam solution to make field service companies safer and more productive.
dateFounded in 2004
location
Saint Louis, Missouri, USA
people-size51-200 employees
web-link
https://www.linxup.com/

H1B Sponsorship

Linxup has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)

Funding

Current Stage
Growth Stage
Total Funding
$50M
Key Investors
Runway Growth Capital
2023-11-22Debt Financing· $50M

Leadership Team

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Drew Reynolds
Chief Executive Officer
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Paul Inman
Chief Executive Officer
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Recent News

Research and Markets
Construction Telemetry Industry Analysis Report 2025: Market to Reach $8 Billion by 2030 - Safety Compliance, Smart Infrastructure Investments, and Sustainability Goals Accelerate Integration
2025-09-12
PR Newswire
Green Industry Pros Magazine Recognizes 2025 Editor's Choice Award Winners
2025-07-15
Runway Growth Capital
Runway Growth Capital Provides a $50 Million Debt Commitment to Linxup
2025-04-15
Company data provided by crunchbase