iT1 ยท 2 weeks ago
Service Desk Technician I
Tempe, AZ
Full-time
Onsite
Entry Level
1+ years expiT1 is a leading national technology solution provider headquartered in Tempe, AZ, seeking a motivated Service Desk Technician I to join their team. This role involves providing professional Service Desk Support to corporate clients, ensuring client success and maintaining the performance of critical services.
Cloud SecurityInformation Technology
Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients
Assists users in troubleshooting Outlook
Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11)
Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)
Provides support for mobile devices including configuration and email sync
Handles 50-60 issues per day efficiently and appropriately
Maintains regular and punctual attendance
Utilizes Active Directory database to reset network passwords
Assists users in adding and changing network printers
Provides technical support for VPN connectivity issues
Controls user's computers utilizing remote access tools
Troubleshoots remote access connectivity problems
Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors
Supports and conducts self in a manner consistent with client service expectations
Qualification
Required
1-3 years' experience in call center or service desk environment
Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11
Office 365 Support
User creations/terminations (tasks/requests)
End-user self-service tools
Cloud support - multiple device data syncing
AutoTask or other ticketing systems
Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc
Internet Service Provider (ISP), Cable Modem, and Internet Support
Effective troubleshooting and documentation skills
Experience navigating a knowledgebase
Proficient use of Microsoft Office applications
IT troubleshooting
Strong organization, time management, and prioritizing skills
Completed High School Diploma/GED
Strong technical and client interaction skills
Self-starter with excellent organizational, administrative and interpersonal skills
Ability to follow through with tasks, projects, and troubleshooting with minimal supervision
Excellent oral, written, technical, and business communication skills
Ability to multi-task and work in fast paced environment
Provides support via phone, e-mail and chat to employees of corporate clients
Assists users in troubleshooting Outlook
Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11)
Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)
Provides support for mobile devices including configuration and email sync
Handles 50-60 issues per day efficiently and appropriately
Maintains regular and punctual attendance
Utilizes Active Directory database to reset network passwords
Assists users in adding and changing network printers
Provides technical support for VPN connectivity issues
Controls user's computers utilizing remote access tools
Troubleshoots remote access connectivity problems
Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors
Supports and conducts self in a manner consistent with client service expectations
Sit at a computer for 8 hours per day
Keyboarding for 8 hours per day
Near Vision (working with small objects or reading small print)
Speaking (communicating information to clients / coworkers)
Hearing Requirements (In person speech, telephone, other sounds)
Benefits
Health Insurance
Vision
Dental
Life Insurance
Paid Vacation
Paid Holidays
401K Plan with company match (eligible after 1 year of employment)
In-house fitness center
Company
iT1
iT1 is an IT solutions and managed services company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Haley Raether
Partner Relationship Specialist
Jeff Freeman
Partner Alliance Marketing Manager
Company data provided by crunchbase