Five9 · 1 week ago
Majors Customer Success Manager
United States
Full-time
Hybrid
Senior Level, Lead/Staff
$129K/yr - $200K/yr
8+ years expFive9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Majors Customer Success Manager will partner with internal teams to ensure successful implementation for strategic customers and build strong relationships to deliver Five9 solutions according to customer requirements.
Call CenterCustomer ServiceEnterprise SoftwareSaaSSales
Responsibilities
Represent the customer voice to internal cross-functional teams including Sales, Professional Services, Support and Product
Participate in all implementation status meetings
Development and execution of a business plan to drive acceptance of Five9
Provide all order, billing inquiry, and telco management needed during implementation
Build and maintain relationships for future pipelines within Five9
Conduct monthly and quarterly business reviews with the customer
Maintain accurate and complete call notes and histories within Salesforce
Identify and utilize company resources to provide the technical and business expertise necessary to deliver solutions that exceed customer expectations
Coordinate with sales directors, TAMs and PS on increased business opportunities within the account
Travel both domestically and internationally to customer locations
Qualification
Required
Minimum of 8 years of experience in account management for a technology company
Strong technical knowledge of contact center technology including dialers, ACDs, IVRs, CRMs, WFM and QA systems
Strong account planning and management skills including mature negotiation skills
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Experience in delivering client-focused solutions based on customer needs
Ability to discuss, understand, and work within complex projects and processes
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Must be self-directed and self-motivated
Ability to travel up to 50% of the time
Benefits
Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
Generous employee stock purchase plan
Paid Time Off
Company paid holidays
Paid volunteer hours
12 weeks paid parental leave
Company
Five9
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$861.6MKey Investors
Oaktree Specialty LendingSapphire VenturesAdams Street Partners
2024-02-28Post Ipo Debt· $747.5M
2014-04-04IPO
2014-03-10Debt Financing· $30M
Leadership Team
Jonathan Rosenberg
CTO and Head of AI
Roger Venning
Vice President, Engineering
Recent News
Destination CRM
2026-01-16
2026-01-14
Company data provided by crunchbase