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Unified Consultancy Services · 2 months ago

Senior Solutions Architect / L3 Managed Services Engineer (MSP)

Arizona, United States

Full-time

Onsite

Senior Level

7+ years exp

Unified Consultancy Services is seeking an experienced and highly skilled Senior Solutions Architect / L3 Managed Services Engineer to join their fast-growing Managed Services Provider (MSP) team. The ideal candidate will design, implement, and optimize complex IT environments for SMB clients, focusing on cybersecurity, networking, and cloud infrastructure.

ConsultingCyber SecurityUnified Communications

Responsibilities

Design and architect end-to-end IT solutions across on-premises, cloud, and hybrid environments

Plan, deploy, and optimize Microsoft Azure infrastructures — including virtual networks, security groups, identity management, and cost optimization

Lead cloud migration projects, infrastructure upgrades, and network redesigns

Implement automation and orchestration using tools like PowerShell, Intune, GPO, and RMM platforms

Design, implement, and manage comprehensive endpoint protection, email security, SOC/SIEM solutions, and threat detection/response strategies

Conduct security risk assessments, vulnerability management, and compliance readiness checks

Deploy and manage security solutions for email, endpoints, and networks (including phishing protection and threat intelligence)

Architect, configure, and troubleshoot complex network environments (LAN/WAN/VPN/VLAN/Wi-Fi)

Expert-level support for Cisco Meraki, Fortinet, Ubiquiti, and similar enterprise-grade networking solutions

Manage firewalls, routing, switching, and advanced network security protocols

Act as a trusted technical advisor for clients, providing strategic recommendations and roadmaps

Support the sales team with solution design, proposals, and pre-sales technical discussions

Lead client meetings to explain technical solutions, address concerns, and ensure satisfaction

Handle complex L3 escalations and guide L1/L2 engineers on troubleshooting and resolution strategies

Maintain and improve internal technical processes and best practices

Provide mentorship and technical training to junior team members

Maintain detailed documentation using tools like IT Glue, Hudu, or SharePoint

Ensure accurate network diagrams, architecture documentation, and client environment records

Leverage RMM (e.g., NinjaOne) and PSA/ticketing platforms (e.g., Autotask) for efficient operations

Qualification

MSP ExperienceMicrosoft AzureCybersecurity ProficiencyNetworking MasteryAutomation & ScriptingClient-Facing ExperienceSystems KnowledgeMSP OperationsEnglish communicationMentorshipDocumentation

Required

Experience: 7–10+ years in an MSP environment supporting SMB clients. Proven track record managing remote clients in the US or similar markets

MSP Operations: Expertise with tools like Autotask, Ninja RMM, IT Glue, or equivalent platforms

Cloud Expertise: Deep experience with Microsoft Azure — including design, deployment, automation, and cost/performance optimization

Networking Mastery: Strong knowledge of Cisco Meraki, Fortinet, Ubiquiti, and networking protocols (DNS, DHCP, VPNs, VLANs, Wi-Fi)

Cybersecurity Proficiency: Hands-on experience with EDR, SOC/SIEM platforms, phishing protection, and security hardening best practices

Systems Knowledge: Advanced skills in Windows Server, Active Directory, DNS, DHCP, GPO, Office 365, and virtualization (VMware, Hyper-V)

Automation & Scripting: PowerShell, Intune, and automation pipelines

Soft Skills: Excellent English communication (verbal and written), with the ability to simplify complex technical topics for clients and non-technical stakeholders

Client-Facing Experience: Comfortable leading client meetings, delivering proposals, and supporting pre-sales processes

Work Hours: Must be available to work during US business hours