BradyPLUS · 2 weeks ago
Field Service Technician II – Packaging
Baltimore, MD
Full-time
Onsite
Mid, Senior Level
$60K/yr - $90K/yr
5+ years expBradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. The Field Service Technician II will be responsible for testing, diagnosing, maintaining, and repairing packaging machinery, while also providing exceptional customer service and building strong relationships with clients.
Packaging ServicesProfessional ServicesService Industry
Responsibilities
Diagnose, Identify, and Troubleshooting Industrial Packaging Equipment
Conduct installation, maintenance, and repair work and run/lead Installation Crews
Ability to read and interpret technical manuals and blueprints
Face-to-Face Customer Service - Maintaining open and informative communication with customers to ensure diagnosis and status of repair updates are given to establish customer trust and confidence
Professionally build customer relationships through solution-oriented communication and service, both on-site and phone support
Identify and participate in sales opportunities such as Maintenance plans, retrofits, spare parts kits, or replacement equipment to customers as warranted, and work with the sales team to identify sales opportunities
Provide service reports, service and parts quotes, tech stock inventory, and expense reports to the service manager on all activities and complete them promptly
Properly document, label, and return all defective parts resulting from the repair
Comply with all safety policies, practices, and procedures always
Work as a member of the local and national teams to provide efficient service to all accounts
Supervise and train junior maintenance staff
Perform film audits and be able to identify film issues and resolutions
Read electrical and mechanical schematics and other documentation to prepare for assigned service calls, installations, and customer training
Supply and maintain your own tools and test equipment with the appropriate calibration ensuring all tools and car stock parts are kept safe and secure
Other duties as assigned
Qualification
Required
Knowledge required to test, diagnose, maintain, and repair packaging machinery
Knowledge of various trades and perform a wide variety of electrical and mechanical maintenance and service work on various types of packaging equipment
Exposure to most Manufacturers Secondary packaging equipment
PLC communications and program modification capabilities
Diagnose, Identify, and Troubleshooting Industrial Packaging Equipment
Conduct installation, maintenance, and repair work and run/lead Installation Crews
Ability to read and interpret technical manuals and blueprints
Face-to-Face Customer Service - Maintaining open and informative communication with customers to ensure diagnosis and status of repair updates are given to establish customer trust and confidence
Professionally build customer relationships through solution-oriented communication and service, both on-site and phone support
Identify and participate in sales opportunities such as Maintenance plans, retrofits, spare parts kits, or replacement equipment to customers as warranted, and work with the sales team to identify sales opportunities
Provide service reports, service and parts quotes, tech stock inventory, and expense reports to the service manager on all activities and complete them promptly
Properly document, label, and return all defective parts resulting from the repair
Comply with all safety policies, practices, and procedures always
Work as a member of the local and national teams to provide efficient service to all accounts
Supervise and train junior maintenance staff
Perform film audits and be able to identify film issues and resolutions
Read electrical and mechanical schematics and other documentation to prepare for assigned service calls, installations, and customer training
Supply and maintain your own tools and test equipment with the appropriate calibration ensuring all tools and car stock parts are kept safe and secure
Associates or higher degree from a vocational school or college with a focus in the Mechanical or Electrical field and/or 5+ years relevant and recent experience working in Secondary Packaging Equipment
PLC Experience
The ability to lift and carry a toolbox that can weigh up to 50 lbs
Experience in repair or packaging field products required – Firm understanding of Case Erectors, Stretch, and Shrink film equipment
Must be self-motivated with the ability to lead a team and or work & think well independently
Complete and pass all factory certification courses as the Field Service Training Program dictates
Excellent written and oral skills required for service call reporting
Must be proficient in Microsoft Excel, Outlook, SharePoint, and Salesforce CRM
Must maintain up-to-date driver's License, registration, insurance, and good driving record
Must be able to drive a forklift
Must be able to use a smartphone and any related applications required for the job or timekeeping
Physical Requirements: While performing the duties of this job, the employee is regularly required to lift and carry up to 50lbs. Frequently kneel, stand, and bend
Pre-Employment Screening: Ability to successfully pass job-related pre-employment screenings to include a criminal background check and drug test
Driving: Driving on a regular basis on behalf of the company is an essential function of this role. A valid driver's license and save driving history is required
Preferred
Strong service time management skills preferred
Basic PLC skills – can write simple logic, interface with equipment and can make simple program changes. Has successfully attended formal PLC training
Benefits
Medical
Dental
Vision
Life and disability insurance
Flexible spending accounts
Employee Assistance Programs (EAP)
401(k) Retirement and more
Company
BradyPLUS
BradyPLUS is a prominent national distributor and solution provider specializing in JanSan, foodservice, and industrial packaging.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Roberts
Chief Revenue Officer
Recent News
2025-11-01
PR Newswire
2025-09-12
Business Wire
2025-08-13
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