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Community Care Network / Rutland Mental Health Services · 1 day ago

Director of Quality Assurance & Compliance

Rutland, VT

Full-time

Onsite

Lead/Staff, Director/Executive

$90K/yr - $105K/yr

5+ years exp

Community Care Network is comprised of Rutland Mental Health Services and Rutland Community Programs, and they are seeking a Director of Quality Assurance & Compliance. This key leadership role is responsible for ensuring compliance with operational policies and regulations, overseeing risk management, and serving as the primary point of contact for complaints and grievances.

Health Care

Responsibilities

Implement and maintain the Agency’s Risk Management Plan, outlining how to identify, assess, mitigate, and monitor risk for the organization

Develop and implement training on topics such as confidentiality, subpoenas, and incident reporting

Lead the Corporate Compliance Program, ensuring adherence to regulatory requirements and organizational policies

Act at the Agency’s Private Officer, monitoring privacy policies to ensure the protection of client information in compliance with applicable laws

Develop, revise, and maintain policies and procedures to prevent illegal, unethical, or improper conduct

Collaborate with Human Resources to ensure staff training on compliance topics for new hires and ongoing education

Serve as the Agency’s primary point of contact for complaints, grievances, and appeals

Triage and document concerns raised by individuals served, families, or external collaborators, ensuring timely response and compliance with regulatory requirements

Oversee the Agency’s safety program and ensure that the Agency is utilizing good practices in supporting individuals served

Qualification

Regulatory complianceRisk managementProject managementCertified Healthcare ComplianceCertified Compliance & Ethics ProfessionalInterpersonal skillsCommunication skillsPresentation skills

Required

Bachelor's degree in business, organizational development, or related field required

A minimum of 5 years of experience in regulatory compliance, risk management, project management, with experience in leading charge and improvement initiatives

Knowledge of Vermont's mental health, substance use, and IDD service systems and community resources is a plus

Possession of Certified Healthcare Compliance (CHC) certification is desired

Certified Compliance & Ethics Professional (CCEP) certification is also helpful

Superior interpersonal, communication, and presentation skills (verbal and written), including the ability to prepare clear and concise reports and presentations

Must have a valid driver's license, reliable transportation with personal automobile liability insurance coverage at or above the levels mandated by the State of Vermont

Successful completion of a criminal history background check after hire