Genuine Health Group · 2 weeks ago
Director of Clinical Operations
Miami-FTL Area
Full-time
Onsite
Director/Executive
7+ years expGenuine Health Group is seeking a Director of Clinical Operations to lead and optimize their clinical programs and workflows. This role involves ensuring the efficient implementation and continuous improvement of care delivery models and overseeing day-to-day clinical operations to align with organizational goals and quality outcomes.
Health CareHospitalMedical
Responsibilities
Provide strategic and operational oversight of clinical programs to meet departmental KPIs and organizational goals
Lead the Clinical Operations team to ensure timely, high-quality service delivery and excellent member and provider experience
Develop, implement, and continuously improve Standard Operating Procedures (SOPs), job aids, and workflows that drive efficiency, compliance, and quality outcomes
Partner with the VP of Clinical Operations to launch and optimize clinical programs
Manage and refine system platforms and workflows for both clinical and non-clinical teams to improve productivity and data visibility
Establish productivity benchmarks and performance dashboards to monitor progress and identify opportunities for improvement
Collaborate with VP of Clinical Operations to determine RN visit frequency, efficiency standards, and quality metrics
Prepare and present operational reports and performance dashboards to leadership on a recurring basis
Participate in organizational planning, goal-setting, and budget management to align clinical operations with strategic priorities
Collaborate with cross-functional leaders (Quality, IT, Finance) to ensure coordinated care and program success
Support recruitment, onboarding, and ongoing training of clinical and non-clinical staff
Maintain compliance with all federal, state, and payer program requirements, implementing corrective actions as needed
Ensure providers and partners are informed and engaged on clinical program updates, workflows, and benefits
Partner with the Quality Department to leverage care management and patient touchpoints for closing gaps in care and improving quality metrics
Oversee management of department expenses, ensuring adherence to operational budgets
Promote a culture of accountability, collaboration, and continuous improvement within the Clinical Operations team
Other duties as assigned
Qualification
Required
Bachelor's Degree required
Current RN license with multistate registration
Minimum 7 years of progressive experience in healthcare management
Demonstrated success in leading clinical operations in an ACO, MSO, or value-based care environment
Strong leadership and team management skills with the ability to motivate and develop staff
Strategic thinker with the ability to translate goals into actionable plans
Excellent communication and collaboration skills across multidisciplinary teams
Analytical mindset with the ability to interpret and leverage data for decision-making
Strong organizational and project management skills, with the ability to prioritize multiple initiatives
Proficiency in Microsoft Office Suite and experience with healthcare data/reporting platforms
Deep understanding of managed care, value-based models, and clinical performance metrics
Preferred
Master's Degree preferred
10+ years of experience preferred
Bilingual (English/Spanish) strongly preferred
Benefits
401k matching program
Fully subsidized medical plans
Paid holidays
Much more
Company
Genuine Health Group
Genuine Health Group is a physician-owned and operated management services organization that manages global risk contracts.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Eric Hammond
Chief Financial Officer
Joseph Caruncho
Executive Chaiirman
Company data provided by crunchbase