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Camber · 2 months ago

SMB Account Manager

New York, NY

Full-time

Onsite

Mid Level

$110K/yr - $130K/yr

3+ years exp

Camber is a company that builds software to enhance healthcare quality and accessibility. They are looking for a customer-focused SMB Account Manager to manage relationships with small- and medium-sized clients, ensuring their success and driving value through collaboration and strategic insights.

Data IntegrationEnterprise SoftwareHealth CareInsurTechPaymentsSaaSSoftware

Responsibilities

Serve as the dedicated point of contact for a portfolio of high-value SMB accounts, building and maintaining strong, long-lasting partnerships

Provide SME and thought leadership to SMB clients, leveraging deep industry expertise and running training and enablement in order to help customers adopt Juniper best practices and leverage our data/insights

Act as the "voice of the customer" for SMB accounts — partner with internal Engineering teams to provide critical product feedback, assist with SMB feature roll-outs, and ensure consistently high Net Promoter Scores (NPS) through exceptional client experiences

Build and organize ticket management process, while also taking ownership in investigating and resolving complex issues, bugs, or other challenges specific to SMB clients

Maintain and continuously expand a comprehensive understanding of the insurance billing claims lifecycle end-to-end, with a focus on SMB-specific complexities and requirements

Utilize advanced Excel and data analysis skills to generate in-depth reports, derive actionable insights, and present strategic recommendations to both SMB clients and internal stakeholders

Proactively identify and cultivate high-value referrals and expansion opportunities within existing SMB accounts to drive significant new business growth and expand Juniper's market share in the SMB segment

Qualification

Client-facing experienceData analysis skillsRelationship managementHealthcare experienceTicket management processIndependenceGrowth mindsetCommunication skills

Required

3+ years of client-facing experience

Proven track record of driving results in a fast-paced environment

Ability to build and maintain strong, long-lasting partnerships

Provide SME and thought leadership to SMB clients

Act as the 'voice of the customer' for SMB accounts

Build and organize ticket management process

Maintain and continuously expand a comprehensive understanding of the insurance billing claims lifecycle end-to-end

Utilize advanced Excel and data analysis skills to generate in-depth reports

Proactively identify and cultivate high-value referrals and expansion opportunities within existing SMB accounts

Growth mindset

Alignment on company values

Independence, throughput, and velocity

Preferred

Healthcare experience

Benefits

Comprehensive Health Coverage: Medical, dental, and vision plans with nationwide coverage, including 24/7 virtual urgent care.

Mental Health Support: Weekly therapy reimbursement up to $100, so you can prioritize the care that works best for you.

Paid Parental Leave: Up to 12 weeks of fully paid time off for new parents (birth, adoption, or foster care).

Financial Wellness: 401K (traditional & Roth), HSA & FSA options, and monthly commuter benefits for NYC employees.

Time Off That Counts: 18 PTO days per year (plus rollover), plus office closures for holidays, monthly team events, company off-sites, and daily, in-office lunches for our team.

Fitness Stipend: $100/month to use on fitness however you choose.

Hybrid Flexibility: In NYC? We work in the office 3–5x/week, with flexibility when life happens. Fridays are remote-friendly.