San Bernardino County Workforce Development Board · 2 months ago
Inside Sales-Customer Service Lead
Endura Steel Hesperia, Hesperia, CA, US
Full-time
Onsite
Entry, Mid Level
$27/hr - $33/hr
2+ years expSan Bernardino County Workforce Development Board is seeking an Inside Sales-Customer Service Lead to oversee the inside sales team and assist customers with their orders. The role involves maintaining the showroom, ensuring compliance with breaks, and collaborating with management to improve service levels.
Government Administration
Responsibilities
Oversee the inside sales team, providing support, training, and guidance as needed
Assist customers directly with their orders, ensuring accuracy and excellent service
Maintain the showroom to ensure it is clean, organized, and fully stocked at all times
Ensure team members take their lunches and breaks on time, in compliance with company and legal requirements
Keep abreast of product, market, and competitor trends. Identify opportunities and communicate them to sales, operations, and customers
Partner with Account Managers and the Branch Manager to identify/qualify prospects and retain/penetrate existing accounts
Make outbound calls to acquire/follow up on new or additional business and inform customers of market conditions
Respond to incoming calls from customers and Account Managers in a timely, professional, and collaborative manner
Educate customers on product usage and minimize likelihood of returns
Work with operations to maintain appropriate inventory levels, suggest substitutions or special orders when necessary
Achieve service and quality standards by establishing pricing, quoting accurately, and confirming orders with customers
Keep customers informed of back-orders, delays, and other issues that might affect our customer service
Inform Account Managers, Credit Department, and Branch Manager of significant opportunities, lost orders, competitor trends, or customer complaints
Work with management, purchasing, and transportation to improve pricing, inventory management, quality, and service levels
Carry out all responsibilities honestly, ethically, and professionally
Execute daily functions aligned with company goals and objectives
Qualification
Required
Oversee the inside sales team, providing support, training, and guidance as needed
Assist customers directly with their orders, ensuring accuracy and excellent service
Maintain the showroom to ensure it is clean, organized, and fully stocked at all times
Ensure team members take their lunches and breaks on time, in compliance with company and legal requirements
Keep abreast of product, market, and competitor trends. Identify opportunities and communicate them to sales, operations, and customers
Partner with Account Managers and the Branch Manager to identify/qualify prospects and retain/penetrate existing accounts
Make outbound calls to acquire/follow up on new or additional business and inform customers of market conditions
Respond to incoming calls from customers and Account Managers in a timely, professional, and collaborative manner
Educate customers on product usage and minimize likelihood of returns
Work with operations to maintain appropriate inventory levels, suggest substitutions or special orders when necessary
Achieve service and quality standards by establishing pricing, quoting accurately, and confirming orders with customers
Keep customers informed of back-orders, delays, and other issues that might affect our customer service
Inform Account Managers, Credit Department, and Branch Manager of significant opportunities, lost orders, competitor trends, or customer complaints
Work with management, purchasing, and transportation to improve pricing, inventory management, quality, and service levels
Carry out all responsibilities honestly, ethically, and professionally
Execute daily functions aligned with company goals and objectives
Ability to analyze product data and develop innovative solutions
Excellent planning, organization, and project management skills
Strong communication skills — clear, concise, and persuasive
Entrepreneurial spirit with a willingness to take prudent risks
Strong customer focus and results orientation
Ability to lead and motivate a team
Effective multitasking and adaptability to changing conditions
Minimum 2–3 years of experience in the steel industry
Minimum 1-2 years of experience with CRM
Proficient with steel products, their applications, and the ability to validate material using a tape measure and inspection tools
Demonstrated understanding of best practices in sales and customer service
Strong understanding of company products
Proficiency with computers (Word, Excel) and OR any ERP system
Ability to document and implement standard operating procedures
Strong attention to detail with auditing capability
A high school diploma or equivalent required
Minimum 2-3 years of experience in the steel industry
Sitting and/or standing for prolonged periods
Crouching, walking, driving, twisting, bending
Ability to lift, push, pull up to 50 lbs
Company
San Bernardino County Workforce Development Board
The San Bernardino County Workforce Development Board helps people find jobs and build careers, and helps employers find qualified workers and meet their business needs.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase