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Motorola Solutions · 2 months ago

Senior Field Service Technician - Salisbury, MD

Salisbury, MD

Full-time

Onsite

Mid, Senior Level

$80K/yr - $105K/yr

4+ years exp

Motorola Solutions is a global leader in professional mobile communications systems, dedicated to ensuring public safety through advanced technologies. The Senior Field Service Technician will be responsible for performing preventative maintenance, developing solutions for technical issues, and collaborating with various teams to support communication systems.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Perform preventative maintenance, focusing on trend analysis and comprehensive documentation

Develop solutions for complex technical issues related to system maintenance, upgrades, and support

Engage in continuous training on the latest technologies and troubleshooting techniques

Collaborate with Engineering, Project Management, and Sales to maintain, optimize, and support advanced communication systems

Optimize and support complex communication systems and software applications, including advanced troubleshooting of software-driven electronics, provisioning of infrastructure, and performance optimization of RF and Broadband systems

Maintain, optimize, test, and document complex communication systems

Provide weekly activity and accomplishment reports

Demonstrate knowledge of RF systems (transmitters, receivers, antenna networks), standard telephony, dedicated data circuits, and packet switching techniques

Qualification

RF SystemsWired/Wireless Communication SystemsComputer Network InstallationSecurity + CertificationMS Office ProficiencySelf-managementInterpersonal SkillsProblem-solving Skills

Required

Must live a commutable distance to Salisbury, MD to support our Public Safety customers

Perform preventative maintenance, focusing on trend analysis and comprehensive documentation

Develop solutions for complex technical issues related to system maintenance, upgrades, and support

Engage in continuous training on the latest technologies and troubleshooting techniques

Collaborate with Engineering, Project Management, and Sales to maintain, optimize, and support advanced communication systems

Maintain, optimize, test, and document complex communication systems

Provide weekly activity and accomplishment reports

Demonstrate knowledge of RF systems (transmitters, receivers, antenna networks), standard telephony, dedicated data circuits, and packet switching techniques

Security +, CompTIA, or a related certification is highly desirable

Proficiency in computer network installation, configuration, and maintenance, including cabling, routers, switches, firewalls, and bridges

Knowledge of wired communication systems, such as LAN and WAN

Experience with logging recording systems, RF interfaces, wired/wireless communication systems, and networking equipment

Computer literate with proficiency in MS Word, Excel, Outlook, and Access

Strong self-management and interpersonal skills to work effectively with Motorola's customers, subcontractors (MSS), and internal teams (Sales, Engineering, Project Management, and customer service)

Self-motivated and self-managed to perform duties with minimal direct supervision

Ability to quickly solve customer problems in stressful situations

Must have a current, valid driver's license and no traffic violations

Must be able to obtain background clearance as required by government customer

Must reside near Salisbury, MD or be willing to commute to Public Safety customers located in the state of Maryland

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Must be willing to travel 30% of the time as needed around the state of Maryland

4+ years experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience

Must be able to obtain background clearance as required by government customer