Apply on Employer Site

American Textile Maintenance · 2 months ago

Route Service Representative (Class A) - RMC Long Beach

Long Beach, CA 90804, USA

Full-time

Onsite

Entry Level

$25/hr - $27/hr

1+ years exp

American Textile Maintenance is a family-owned textile rental service organization serving the hospitality and healthcare industries in Southern California. The Route Service Representative is responsible for customer service, driving standard trucks, and ensuring effective service delivery while participating in the development of the Customer Service Team.

Health CareHospitalityLogisticsRestaurantsTextiles

Responsibilities

The Route Sales position is primarily responsible for customer service as a Route Service Representatives of ATM (Republic), a textile rental service organization focused on hospitality, food & beverage and healthcare related offices and clinics

Utility driver will be driving standard trucks

Continuous training and accountability of the respective route are the key result areas for success

Other responsibilities include resolving issues with customers, offering new product and services promotions, service methods development, assuring effective customer service is provided and participate in the overall development of the Customer Service Team

Works directly with the supervision of the Service Team Leaders and the Customer Service Manager

Understand the products, processes, and capabilities of ATM

Continuous training programs for all service team members in the following areas:

Communicate efficiently with all pertinent departments

Be a good listener to the customer and work team

Flexible to the ever-changing market climate

Understand new products, pricing strategies, and other processes when appropriate

Maintains and reviews service effectiveness records

Assures that good housekeeping practices are maintained in service office area and vehicles

Works with other Team Members to solve mutual problems

Keep updated Route Notes (Route Notes should be updated every couple of months)

Renew all accounts where agreements are expired (If applicable)

Look for opportunities to grow routes (internally & externally)

Understand and know how to operate vehicle, hand-held device, hand-truck, and other tools for work day

Understand and know how to write an Addendum to Service correctly/Pink Form/Agreement and any other pertaining paperwork to take care of the route

Responsible and Respectable behaviors to customer and service team since you are a reflection of ATM

Maintain good housekeeping practices in company vehicles and work area

Maintain good appearance. For example, grooming habits. Clean shaven or neat facial hair, hats should be worn correctly, black shoes, black socks, and shirts tucked in etc

Work well with others and have a Teamwork approach

Maintain a good standing driving record

Maintain a learning desire on a daily basis

Must be able to problem solve while at accounts

Qualification

Class A LicenseCustomer serviceSales experienceProblem solvingTeamwork

Required