Montauk Capital · 2 months ago
CEO & Co-Founder, Call Center AI
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expMontauk Capital is an investment management platform focusing on tech companies in the ‘Electron Economy’. They are seeking a visionary technical founder to lead the development of a next-generation AI-driven CCaaS platform for regulated industries, integrating advanced technologies to transform customer engagement.
EnergyLogisticsMarketplace
Responsibilities
Define the end-to-end architecture for an energy-focused CCaaS platform, prioritizing agentic AI capabilities (autonomous decision-making, emotional intelligence, multi-agent collaboration) and seamless integration with core utility systems (OMS, CIS, IVR, GIS)
Spearhead innovations in conversational AI, real-time sentiment analysis, omnichannel communications, and predictive analytics, leveraging utility-specific interaction data to train models for outage management, billing resolution, and crisis response
Architect fault-tolerant, API-first platforms that natively integrate with utility operational systems, cloud infrastructure (AWS, GCP, Azure), and Kubernetes ecosystems for scalability during high-demand events (e.g., 500% call volume spikes)
Embed regulatory compliance (ADA, PUC mandates) and privacy-by-design principles into the platform, ensuring auditability, role-based access, and red-team testing for AI safety
Develop, alongside Montauk Climate, an initial sales pitch and MVP to be leveraged to forge partnerships with utilities/IoUs, and articulate technical value propositions to stakeholders (investors, regulators, customers)
Recruit and mentor engineers and additional senior team members, fostering a culture of innovation and rapid prototyping
Qualification
Required
5+ years in technology leadership roles, including focus on AI/ML-driven SaaS platforms
Proven track record in deploying AI solutions in regulated industries (utilities, healthcare, finance), with emphasis on compliance and scalability
Degree in Computer Science, Engineering, or related field; MS or PhD in ML/AI is a plus
Experience commercializing enterprise SaaS products, including negotiating technical or commercial partnerships with Fortune 500 companies
Demonstrated ability to translate technical capabilities into revenue growth (e.g., leading pre-sales engineering or co-designing pilots with customers)
Company
Montauk Capital
Montauk Capital is an investment firm that provides a venture studio, an early-stage venture fund, and an energy-transition credit platform.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Kirk Hourdajian
Partner
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