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Hang · 2 months ago

Product Strategy

Los Angeles, CA

Full-time

Onsite

Senior Level

5+ years exp

Hang is building the future of customer experience for brands, focusing on loyalty and membership platforms. As a Product Strategy Manager, you will develop frameworks for client launches and serve as a key relationship manager, guiding customers in personalizing their experiences and collaborating with internal teams to drive product adoption.

AppsLoyalty ProgramsMachine Learning

Responsibilities

Work closely with customers to define their needs and drive compelling business value for them

Serve as a thought partner to key customer stakeholders and advise them on the future of loyalty and membership

Identify a best practices framework for structuring program benefits and rewards and create playbooks for implementing them with Hang

Identify product features and integration opportunities through customer interactions and serve as the 'voice of the customer' in all internal roadmap discussions

Collaborate with Product, Engineering and Customer Success around the launch of new features to drive customer adoption

Qualification

Product StrategyCustomer ExperienceCross-functional Project ManagementEnterprise SaaSStrategy ConsultingBig Picture ThinkingCommunicationProblem Solving

Required

5+ years of total work experience across any mix of Product, Consulting, Strategy, Marketing, or Customer Success or similar types of roles

Proven ability to successfully partner with and persuade senior executive stakeholders

Experience managing cross-functional projects

Not afraid to tackle novel problems and leverage a scientific approach to solving them (identify a hypothesis, create a plan to test it, gather data and repeat)

Big picture thinker and enjoy crafting strategy

Excellent written and spoken communication skills