Timescale · 2 months ago
Database Support Engineer - US West
United States
Full-time
Remote
Mid LevelTiger Data, formerly Timescale, is empowering developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. They are seeking a Database Support Engineer to provide technical support and interact with customers, ensuring their success with TimescaleDB. The role involves managing support cases, developing customer relationships, and continuously improving products and processes.
ComputerDatabaseInformation ServicesSoftware
Responsibilities
Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation
Manage support cases from beginning to end
Develop and maintain close relationships with our customers to help them be successful
Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture
Qualification
Required
Bachelor's degree in computer science, information systems, or equivalent experience
Relational DB experience at scale: administration, data modeling, query optimization
Experience with relational databases (PostgreSQL a strong plus!)
Experience as a technical support professional with external customers
Strong aptitude to understand and learn new software products
Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience
Preferred
Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure
Experience with Relational databases, NoSQL databases, and data modeling tools
Familiarity with PostgreSQL, including best practices, Query Plan analysis, backup/restore, migrations, etc
A strong sense of curiosity and a willingness to wade into the unknown and learn as you go
Benefits
Flexible PTO and comprehensive family leave
Fridays off in August 😎
Fully remote opportunities globally
Stock options for long-term growth
Monthly WiFi stipend
Professional development and educational resources 📚
Premium insurance options for you and your family (US-based employees)
Company
Timescale
Timescale is addressing one of the largest challenges (and opportunities) in databases for years to come: helping developers, businesses, and society make sense of the data that humans and their machines are generating in copious amounts.
Founded in 2015
51-200 employees
H1B Sponsorship
Timescale has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$181.1MKey Investors
Tiger Global ManagementRedpointIcon Ventures
2022-02-22Series C· $110M
2021-05-05Series B· $40M
2019-01-29Series A· $15M
Leadership Team
🐯 Michael Freedman
Cofounder / CTO
James Weitzman
Senior Director, Head of Business Development & Partnerships
Recent News
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