Timescale · 2 months ago
Database Support Engineer - US West
United States
Full-time
Remote
Mid LevelTiger Data, formerly Timescale, empowers developers and businesses with a fast PostgreSQL platform. The Database Support Engineer will provide technical support, troubleshoot database performance issues, and collaborate with customers to optimize their implementations across the technology stack.
ComputerDatabaseInformation ServicesSoftware
Responsibilities
Provide technical support to customers experiencing database and platform issues
Translate complex technical concepts into clear, actionable guidance
Collaborate with customers to understand their use cases and optimise their implementations
Deeply understand customer pain points and challenges to deliver solutions that truly address their needs
Be a trusted advisor to customers and help them succeed
Manage customer cases from beginning to end
Troubleshoot and optimise PostgreSQL and TimescaleDB performance issues
Help implement database solutions, including Timescaledb features like hypertables, compression strategies, and continuous aggregates
Analyse complex query execution plans and resolve performance bottlenecks, including best practices, backup/restore, migrations, etc
PL/pgSQL procedures for data operations
Test new database features related to TimescaleDB or Agentic PostgreSQL to stay ahead of customers and proactively help them leverage new capabilities
Investigate issues across the full stack — from application layer to database internals
Integrate and troubleshoot platform features
Support internal teams, including Solutions and Customer Delivery, with your extensive debugging knowledge across all product features
Partner with Engineering teams to get to the bottom of complex issues and identify root causes
Enable faster resolution of customer issues through cross-team knowledge sharing
Use AI to accelerate your work
Contribute to platform improvements based on real-world customer needs
Stay current with PostgreSQL, TimescaleDB, and cloud technology advancements
Document to support team knowledge sharing
Qualification
Required
Strong PostgreSQL knowledge — You understand query optimisation, indexing strategies, execution plans, and database internals
Proficiency in CLI — Comfortable in command-line
SQL expertise — Complex queries, window functions, CTEs, and PL/pgSQL don't intimidate you
Performance analysis — Reading logs, metrics, and identifying bottlenecks
Experience with TimescaleDB, other relational databases
Background in customer-facing technical roles
Curiosity or experience with AI in databases
Ability to learn quickly across diverse technical domains
Strong communication skills — you can explain technical concepts clearly
Preferred
Cloud platforms — Experience with AWS/Azure services and cloud architecture
Kubernetes — Understanding of container orchestration, pods, services, and resource management
Browser DevTools debugging — Using browser console, Network tab, and developer tools to diagnose frontend and API issues
Benefits
Flexible PTO and comprehensive family leave
Fridays off in August 😎
Fully remote opportunities globally
Stock options for long-term growth
Monthly WiFi stipend
Professional development and educational resources 📚
Premium insurance options for you and your family (US-based employees)
Company
Timescale
Timescale is addressing one of the largest challenges (and opportunities) in databases for years to come: helping developers, businesses, and society make sense of the data that humans and their machines are generating in copious amounts.
Founded in 2015
51-200 employees
H1B Sponsorship
Timescale has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$181.1MKey Investors
Tiger Global ManagementRedpointIcon Ventures
2022-02-22Series C· $110M
2021-05-05Series B· $40M
2019-01-29Series A· $15M
Leadership Team
🐯 Michael Freedman
Cofounder / CTO
James Weitzman
Senior Director, Head of Business Development & Partnerships
Recent News
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2026-01-05
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2025-08-12
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Company data provided by crunchbase