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Kiln · 2 months ago

Product Support Engineer (Blockchain)

New York, NY

Full-time

Onsite

Entry, Mid Level

$90K/yr - $150K/yr

2+ years exp

Kiln is the leading enterprise-grade rewards platform that enables institutional customers to stake assets and integrate staking & DeFi functionality into their offerings. As a Product Support Engineer, you will own relationships with customers in the Americas, ensuring they successfully integrate Kiln's API-first products and improve their staking activities.

BlockchainCryptocurrency

Growth Opportunities

No H1B

Responsibilities

Onboarding and training: Help business clients understand the staking process, available options, and how to use Kiln's staking services effectively

Technical support: Address client inquiries related to staking, troubleshoot any issues they may encounter, and guide them through the resolution process

Platform updates and enhancements: Communicate new features, updates, and improvements to the staking platform, ensuring clients understand how these changes may impact their staking activities

Knowledge base and documentation: Contribute to and maintain a comprehensive knowledge base of staking-related information, including FAQs, guides, and tutorials, to help clients quickly find answers to their questions

Qualification

API troubleshootingBlockchain experienceCustomer support experiencePostmanSolidityGenuine interest in Web3Fluency in SpanishFluency in PortugueseOutstanding communication

Required

2+ years of technical customer support experience in a B2B software company — including customer onboarding, troubleshooting, and user training

Proven experience with API troubleshooting, software implementation, testing, and deployment processes

Experience with Postman or another API testing tool

Strong ability to prioritize and resolve support tickets effectively

Outstanding communication skills across all channels

1+ year of experience in web3, blockchain, and cryptocurrency, or proven personal experience (eg. side project, hackathon...) — with solid understanding of protocols, staking, and DeFi

Fluent (written and spoken) in English