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Clarium · 2 months ago

Customer Success Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Clarium is seeking a proactive, relationship-driven Customer Success Manager to ensure healthcare clients unlock maximum value from their platform. The role involves building trusted partnerships, driving adoption, and guiding customers toward measurable business outcomes.

Artificial Intelligence (AI)Health CareHospital

Responsibilities

Act as the day-to-day point of contact for assigned healthcare accounts, ensuring responsive, high-quality support

Build relationships with operational and managerial stakeholders; escalate executive engagement with senior team members when appropriate

Lead quarterly business reviews (QBRs) to showcase outcomes, highlight value, and identify opportunities for growth

Conduct regular check-ins, health reviews, and success planning discussions with clients

Partner with customers to define success goals and measure progress toward adoption, ROI, and satisfaction

Monitor usage data, performance metrics, and health scores; provide insights and recommendations to maximize platform impact

Identify risks such as low adoption or dissatisfaction early, and collaborate with internal teams on remediation plans

Capture and share customer best practices both internally and externally

Collaborate closely with Implementation, Support, and Product teams to resolve client issues and streamline the customer experience

Prepare QBRs and executive updates for enterprise clients

Provide structured feedback to Product and Engineering to influence roadmap priorities

Identify and align expansion opportunities with customer goals in collaboration with Sales

Cultivate customer advocates who can share success stories and act as references

Drive long-term client engagement by reinforcing the value of Clarium’s solutions across the enterprise

Qualification

Customer Success ManagementHealthcare ExperienceSaaS PlatformsERP SystemsProject Management CertificationAgile CertificationCommunication SkillsProblem-Solving SkillsRelationship BuildingOrganizational Skills