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Corsica Technologies · 2 months ago

AI Agent Builder

Fort Wayne, IN, US

Full-time

Onsite

Mid Level

3+ years exp

Corsica Technologies is seeking a results-driven AI Agent Builder to design and implement intelligent automation workflows that enhance customer experience and operational efficiency. This role focuses on building and optimizing agents within platforms to enable smarter service delivery and faster resolution times.

Information TechnologySoftware

Responsibilities

Build and maintain AI-powered agents and automation workflows using Rewst to streamline ticket handling, onboarding, and recurring service tasks

Develop integrations between Autotask, Microsoft Dynamics, and other MSP tools to enable seamless data exchange and automated actions

Implement logic-driven workflows that reduce manual effort and improve SLA adherence

Design agents that proactively communicate with clients, summarize ticket statuses, and provide intelligent recommendations

Use AI to personalize client interactions based on historical data, preferences, and service history

Monitor agent performance and client feedback to continuously improve experience quality

Leverage large language models (LLMs) to enhance agent capabilities such as summarization, classification, and contextual decision-making

Engineer prompts and retrieval strategies for agents interacting with structured and unstructured data

Ensure agents operate securely and ethically, with appropriate safeguards and auditability

Partner with service delivery, support, and CRM teams to identify automation opportunities and pain points

Document agent workflows, logic, and integration points for internal knowledge sharing and scalability

Contribute to a library of reusable automation components and best practices

Qualification

RewstKaseya AutotaskMicrosoft DynamicsPythonPower AutomateLLMsAPI integrationsITSM platformsScripting toolsCybersecurityInfrastructure managementAutomation tools