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Cradle · 1 month ago

Engagement Manager - US East

United States

Full-time

Remote

Senior Level

5+ years exp

Cradle is a company focused on AI-guided discovery and optimization of proteins for various applications, including therapeutic and diagnostic uses. As an Engagement Manager, you will ensure that Cradle’s largest customers achieve success across their protein R&D portfolios by building relationships with senior stakeholders and guiding strategic planning and adoption of Cradle’s platform.

Artificial Intelligence (AI)BiotechnologyLife ScienceProduct Research

Responsibilities

Oversee post-sale success across global biotech and pharma customers, from initial onboarding to long-term, broad adoption

Define and track portfolio-level success metrics and ROI, presenting progress to senior customer stakeholders

Establish and lead steering committees to align stakeholders and ensure Cradle delivers measurable impact

Understand customer budget cycles, licensing models, and R&D roadmaps to identify timely opportunities for growth and renewals

Partner with Account Executives to expand Cradle’s footprint across new business units and therapeutic areas

Coordinate with Scientific Advisors to ensure smooth project initiation, resource allocation, and execution within licensed project slots

Manage multi-workstream engagements, ensuring alignment across Science, Product, and ML teams

Inspire and lead your cross-functional Cradle team to deliver seven star customer experiences

Act as the primary escalation and coordination point for enterprise accounts

Solicit, capture and communicate customer feedback, driving improvements in Cradle’s product and service delivery

Partner with Product and Machine Learning Research teams to align customer strategic priorities and Cradle’s roadmap

Design and co-create training and education initiatives that empower scientists to succeed on the Cradle Platform

You will advocate for Cradle’s customers internally without losing sight of the delivery efficiency and interests of the Cradle team

Qualification

Biopharma R&D workflowsEnterprise client-facing rolesComplex program managementMSc in Molecular BiologyMachine learning applicationsRelationship-buildingExecutive presenceCrisp communicationOrganizational skills

Required

Deep understanding of biopharma R&D workflows and the ability to confidently engage with executive stakeholders as well as experimental and computational scientists

5–7+ years in enterprise client-facing roles (program management, consulting, or customer success) ideally in Life Sciences

Proven ability to lead complex, multi-stakeholder programs and drive measurable ROI

Strong relationship-building, executive presence, crisp communication, and excellent organizational skills

Comfortable presenting scientific and business insights to internal and external cross-functional audiences

MSc or advanced degree in Molecular Biology, Biotechnology, Bioengineering, or a related field, or equivalent professional experience

Willingness to travel to- and work from customer sites (20% of the time)