Hatch · 2 months ago
Staff Software Engineer-Communications
New York, NY
Full-time
Hybrid
Lead/Staff
8+ years expHatch is revolutionizing customer service with AI that transforms how businesses engage with customers. The Staff Software Engineer will lead the design and implementation of Hatch’s communications platform, mentor engineers, and collaborate with cross-functional teams to deliver scalable and reliable solutions.
Marketing AutomationSaaSSalesSales AutomationSoftware
No H1B
Responsibilities
Design and build scalable, high-performance backend services in Elixir (and Go where needed) to power Hatch’s communications platform
Own architecture decisions that shape the long-term evolution of our product and infrastructure
Collaborate cross-functionally with product, design, and AI teams to deliver seamless user experiences
Mentor engineers and elevate technical standards through coaching, reviews, and best practices
Improve reliability and performance by driving initiatives in observability, fault tolerance, and scalability
Lead complex projects that cut across teams, setting the pace for high-quality engineering execution
Balance product and technical trade-offs to deliver pragmatic, business-driven solutions
Qualification
Required
8+ years of software engineering experience, with proven success at the senior/staff level
Strong expertise in Elixir or Go
Proven experience designing and scaling distributed systems in production
Solid understanding of databases (PostgreSQL, Redis, etc.) and event-driven/data-intensive architectures
Experience deploying and operating in cloud environments (AWS or GCP) with modern DevOps practices
Strong communication and collaboration skills — you can align teams and influence outcomes
A product mindset — you think beyond code and care about solving real customer problems
Experience mentoring engineers and providing technical leadership
Preferred
Experience in a fast-paced startup environment, shipping product quickly while maintaining quality
Familiarity with telephony, messaging, or communications systems
Benefits
Medical, dental, and vision benefits
401(k) plan
Flexible PTO
Company
Hatch
Hatch develops an AI-driven communication platform to help businesses automate sales conversations from one collaborative workspace.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$13.65MKey Investors
Bessemer Venture PartnersNextView VenturesY Combinator
2021-07-14Series A· $11M
2019-06-06Seed· $2.5M
2019-03-18Pre Seed· $0.15M
Leadership Team
Bill Violante
Co-Founder
Chris Bache
Co-Founder
Recent News
2025-11-04
2025-11-01
Company data provided by crunchbase