Customer Success Manager, Enterprise jobs in United States
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Noetica · 2 months ago

Customer Success Manager, Enterprise

positionNew York, NY
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$140K/yr - $190K/yr
date4+ years exp

Noetica is a company focused on solving critical NLP problems in the capital markets ecosystem with advanced machine learning technology. The Customer Success Manager will be responsible for managing enterprise accounts, ensuring successful onboarding, and fostering long-term client relationships.

Artificial Intelligence (AI)FinanceSoftware

Responsibilities

Lead enterprise implementations end-to-end, including SSO setup, integrations, data/configuration, and training coordination
Develop rollout plans tailored to practice groups, regions, or business units
Ensure clients are set up for long-term success with a smooth handoff from sales
Act as the day-to-day point of contact for senior stakeholders at top firms and institutions
Deliver a high-touch experience, anticipating needs and tailoring engagement to each account
Build trust with executive sponsors, practice leaders, and operations teams
Monitor usage and adoption, proactively intervening to drive engagement
Facilitate office hours, training sessions, and ongoing enablement
Translate platform usage into business outcomes through reporting, ROI insights, and success stories
Partner with Sales and leadership on renewal and expansion strategies
Identify opportunities for broader adoption across practice groups
Support business reviews (QBRs) and executive check-ins with data-driven updates
Work closely with Product and Engineering to advocate for enterprise client needs
Share feedback that informs roadmap prioritization and service improvements
Contribute to refining customer success playbooks and best practices

Qualification

Customer success managementAccount managementImplementation experienceSaaS experienceProject managementExecutive presenceConsultative approachTechnical stakeholder collaborationLegal tech experienceFintech experienceProfessional services experienceCommunication

Required

4–7 years of experience in customer success, account management, or consulting, ideally in SaaS
Proven success managing prestigious or global enterprise accounts with high expectations and complex requirements
Hands-on experience leading implementations or onboarding (SSO, integrations, data/configuration)
Excellent communication and executive presence; able to influence at partner/VP level
Strong project management skills with the ability to juggle multiple workstreams

Preferred

Prior experience in legal tech, fintech, or professional services is strongly preferred

Benefits

Medical, dental, and vision insurance with 100% employer-paid premiums for employees and 65% for dependents
Hybrid in-office schedule
Amazing office location next to Bryant Park/Grand Central
401(k) retirement plan
Wellhub (Gympass) fitness membership
Unlimited PTO
Unlimited sick days
Company offsites
Commuter benefits

Company

Noetica

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Reach out to contact@noetica.ai to learn more!
dateFounded in 2022
location
New York, New York, USA
people-size11-50 employees
web-link
https://noetica.ai.

Funding

Current Stage
Early Stage
Total Funding
$29.48M
Key Investors
Lightspeed Venture PartnersBling Capital
2024-10-10Series A· $22M
2023-12-12Seed· $6M
2022-01-01Pre Seed· $1.48M

Leadership Team

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Daniel Wertman
Co-Founder & CEO
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Tom Effland
Co-Founder & CTO
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Recent News

thesaasnews.com
Noetica AI Raises $6 Million in Seed Round
2025-08-12
Company Ventures
Company Ventures Portfolio
2025-08-12
Business Wire
Noetica Announces $7.8M in Funding to Bring AI Driven Data and Insights to the Corporate Debt Markets
2025-07-30
Company data provided by crunchbase