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Peerless Fence · 2 months ago

Residential Field Sales Manager

West Chicago, IL

Full-time

Onsite

Senior Level

5+ years exp

Peerless Fence is seeking a Residential Field Sales Manager to oversee the performance of their residential sales team in the Chicagoland area and southern Wisconsin. The role focuses on achieving sales and margin targets while delivering exceptional customer service, providing training and support to sales representatives, and ensuring adherence to company policies and sales procedures.

ConstructionHome RenovationResidential

Responsibilities

Serve customers with Quality, Service, and Integrity; provide a high-level customer service experience

Achieve sales growth, budget/goals, margin, and close rate objectives

Maintain full utilization of Salesforce by the sales team throughout sales processes

Report to the Director of Sales with sales representative performance data and team reporting metrics on a daily, weekly basis; assist with monthly and annual planning for sales goals

Provide support, training, and coaching to residential sales reps in the field and through the use of Rilla, one-on-one conversations, phone calls, text messages and other forms of communication

Weekly ride along with sales reps on the team to ensure the best practices and sales processes are followed – (70% of in field support)

Understand the basics of fence sales: How to measure client backyards and compose project proposals based on project specifications, customer needs, and product preferences

Maintain a high level of clear, consistent communication with sales reps regarding overall performance, sales goals, margin, appropriate adherence to company policy and paperwork compliance, as well as training and support

Responds reliably and quickly to client requests and needs, sales rep inquiries

Achieve team sales goals, margin targets

Adhere to and uphold company policies and sales procedure

Deliver exceptional customer experience and sales team experience

Effectively utilize Salesforce to document all appointments, emails, interactions with customers, reporting and metrics; use the Dashboard feature to keep current with real-time data

Verify the use of digital estimating system to produce project quotes and use other IT tools by the sales team

Engage and lean in to challenging conversations when needed to achieve fair and timely resolution of an issue or concern, whether with a customer or employee

Conduct and schedule Home Depot Product Knowledge events

Attend home shows and other lead generating events as needed

Participate, offer input and contribute during weekly sales meetings

Qualification

SalesforceB to C salesCustomer serviceSales managementMath acumenComputer proficiencyCommunication skillsProblem solvingOrganizational skills

Required

A minimum of 5 years previous experience in B to C sales

Excellent verbal and written communications skills

High-level customer service skills

Ability to excel in a fast-paced environment

Self-motivated to achieve daily responsibilities and team goals, an entrepreneurial spirit

Demonstrable problem solving and critical thinking skills

Math acumen; Previous experience creating budgets, managing sales, margin, and profitability reporting

Ability to learn quickly - product information, company processes and policies - and lead by example

Outstanding listening skills; ability to understand, explain, and empathize with customer needs

Exceptional organizational skills and attention to detail; ability to help others manage their time and workload to highest efficiency and success

Ability to navigate difficult conversations effectively and respectfully with customers and internal team members should they arise

Proficient in relevant computer applications - Google Workspace/Gmail, Salesforce (or similar CRM). Use of a computer, tablet, or smartphone should be second nature - use of computer programs are essential to this role

Ability to maintain a valid driver's license and adhere to all safe driving practices

Preferred

Minimum 2 years experience with in-home sales consultations, home improvement sales (fence sales, a plus)

Previous sales management or general people management experience

Company

Peerless Fence

Family owned and operated since 1961, Peerless Fence is the premier fence installer and material supplier for the Chicago-land area, Southern Illinois, Indiana, Ohio, and Wisconsin for 60+ years.

Founded in 1961

West Chicago, Illinois, USA

51-200 employees