Mintlify · 2 months ago
Support Engineer
United States
Full-time
Remote
New Grad, Entry Level
$85K/yr - $100K/yrMintlify is on a mission to empower builders with their documentation platform that serves over 100 million developers. They are seeking an early-career Support Engineer who will handle customer issues, debug technical problems, and help shape user support processes.
Developer ToolsInformation TechnologySoftware
Responsibilities
Respond to product and technical questions through our support platform (Plain)
Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
Resolve the majority of support inquiries independently, escalating only when necessary
Collaborate with our support lead to evolve processes and ensure consistency
Help improve internal support tooling and workflows as we scale
Qualification
Required
Experience in technical support at a software or developer tools company (or strong adjacent experience)
Comfortable navigating Git, GitHub, Retool, MDX/Markdown, and IDEs
Ability to read and understand code, troubleshoot bugs, and identify root causes
Strong written communication skills with a friendly, professional tone
Comfort using AI agents and improving training data for them
Preferred
Familiarity with OpenAPI specs
Past experience supporting APIs or documentation tools
Background working in fast-paced startups
Benefits
20 days paid time off every year
401k or RRSP
$420/mo. wellness stipend
Health, dental, vision
Free Ubers to and from work
Free lunch and dinners
Annual team offsite
Company
Mintlify
The intelligent documentation platform
Founded in 2022
11-50 employees
H1B Sponsorship
Mintlify has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Early StageTotal Funding
$21.7MKey Investors
Andreessen HorowitzBain Capital VenturesY Combinator
2024-09-03Series A· $18.5M
2022-05-30Seed· $2.7M
2022-01-01Pre Seed· $0.5M
Leadership Team
Hahnbee Lee
Co-Founder
Han Wang
Co-Founder
Recent News
baincapitalventures.com
2025-12-24
2025-09-19
2025-07-24
Company data provided by crunchbase