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Capital One · 2 months ago

Process Manager, Card Data Products Center of Excellence

Richmond, VA

Full-time

Onsite

Mid, Senior Level

$127K/yr - $145K/yr

3+ years exp

Capital One is a leading financial services company, and they are seeking a Process Manager for their Card Data Products Center of Excellence. The role involves defining and delivering data initiatives, managing processes, and collaborating with various teams to improve business efficiency.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Partner with key business intent owner and build teams to develop clear business intent, identify risks for intent execution and build key components to bring data product initiatives to market

Develop and maintain process documentation and drive continuous process improvements

Perform quality assurance checks on actions taken to ensure accuracy

Serve as subject matter expert to outside resources

Monitors the progression of findings against mitigation plans to ensure timely closure

Easily adaptable in a fast paced environment, by being able to navigate between BAU solicitation work and perform in market issue resolution

Problem-solve issues and correct errors as they arise

Continually look for ways to streamline and improve overall process

Stay abreast of product terms, changes and launches across card acquisitions

Maintain monthly dashboards and reporting

Qualification

Process ManagementRisk ManagementProject ManagementMicrosoft OfficeJIRAConfluencePMP CertificationLean CertificationAgile CertificationSix Sigma CertificationCommunication skillsCollaboration skills