Meter · 2 months ago
Connect Program Manager
San Francisco, CA
Full-time
Hybrid
Mid Level
$100K/yr - $125K/yrMeter builds the infrastructure modern businesses depend on to stay connected, and they are seeking a Connect Program Manager to own the customer-facing fulfillment experience for internet installation across various locations. The role involves coordinating between internal stakeholders and external partners to ensure a seamless installation process while building frameworks for efficient connectivity delivery.
Information TechnologyInternetIT InfrastructureSoftware
Responsibilities
You will build, implement, and execute the framework and processes needed to deliver diverse connectivity options to a variety of customer locations at a global scale
You will coordinate between internal stakeholders (Customer Success, Operations, and Engineering) and external partners (internet service providers, riser companies, and property managers) to deliver an efficient white-glove installation experience for each customer's internet connection
Your work will span from single-location retail shops to international multi-location enterprise deployments, with each installation representing a critical step in a customer's connectivity journey
Every installation presents unique complexities that require seamless coordination across multiple teams and vendors
You'll partner with offshore fulfillment specialists to ensure each connection is installed and customer-ready, identify friction points in the process, and coordinate solutions that improve efficiency and velocity while simultaneously reducing customer touch-points
Your operational and systems thinking will be essential as you build playbooks for repeatable scenarios, standardize circuit installation and validation processes, and expand international coverage while maintaining the quality and speed customers expect
Qualification
Required
Experience in program management or project management
Strong coordination skills between internal stakeholders and external partners
Ability to manage complex installations across multiple teams and vendors
Operational and systems thinking to build playbooks for repeatable scenarios
Experience in standardizing processes and improving efficiency
Passion for delivering customer outcomes and improving service delivery
Ability to work in a fast-paced environment and adapt to changing needs
Preferred
Experience in the telecommunications or internet service industry
Familiarity with international deployment processes
Experience working with offshore fulfillment specialists
Understanding of customer success principles
Benefits
Eligible to participate in Meter's equity plan
Company
Meter
Meter provides managed network services with proprietary hardware and software, simplifying IT and connectivity.
Founded in 2015
51-200 employees
H1B Sponsorship
Meter has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (4)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$255MKey Investors
General CatalystSam AltmanSequoia Capital
2025-06-12Series C· $170M
2024-02-12Series B· $35M
2022-05-23Series B· $38M
Leadership Team
Andrew Archibald
Executive Operations + EA to CEO and President
Christina Leupp
Chief Marketing Officer
Recent News
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