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Arch · 2 months ago

Network Program Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

$160K/yr - $180K/yr

10+ years exp

Arch Systems, LLC is seeking a Network Program Manager to oversee the delivery of task order requirements for U.S. Customs and Border Protection (CBP). The role involves managing contract operations, maintaining client relationships, and ensuring quality management throughout the project lifecycle.

Cloud InfrastructureSoftwareUX Design

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

The Network Program Manager (PM) is responsible for overseeing all aspects of the successful delivery of task order requirements throughout the period of performance, ensuring a high-quality customer experience for U.S. Customs and Border Protection (CBP)

The Network Program Manager will serve as the Contractor’s Point of Contact (POC) for the Contracting Officer’s Representative (COR)

The Network Program Manger organizes, directs, and manages contract operation support functions, involving multiple, and complex and inter-related project tasks

Manages teams of contract support personnel at multiple locations

Maintain and manage the client interface at the senior levels of the client organization

Meets with customer and Contractor personnel to formulate and review task plans and deliverable items

Responsible for Quality Management

Ensures conformance with program task schedules and costs

Establishes and maintains technical and financial reports to show progress of projects to management and customers, organizes and delegates responsibilities to subordinates and oversees the successful completion of all assigned tasks

Qualification

Project Management Professional (PMP)ITIL v3CCNACCNPServiceNowNetwork monitoringCisco DNACStakeholder managementSecurityCompliance knowledgeQuality ManagementFederal agency experienceTeam managementTechnical reporting

Required

PMP (Required)

Confidential (Required)

A minimum of ten (10) years' experience in organizing, directing, and managing contract operation support functions and multiple complex and inter-related projects for a large, complex Federal agency

Preferred

Relevant certifications such as Project Management Professional (PMP), ITIL v3, CCNA, CCNP

Be proficient in project management and have knowledge of security and compliance issues

Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications

Led 24×7×365 multi-site network operations with measurable SLA/AQL improvements

Hands-on with ServiceNow (ITSM/CMDB) + network monitoring/performance stacks (NetScout, SolarWinds) and Cisco DNAC/Meraki/ISE, F5, Infoblox, Riverbed

Governed SOPs/knowledge base, change control, CMDB accuracy, and daily/weekly/monthly metrics reporting

Demonstrated transition-in/out leadership and executive-facing stakeholder management (COR/Program office)

CBP BI and/or Secret/TS clearance preferred

Program management: 10 years (Preferred)